Advisor, Regulatory and Compliance

Address:

The Advisor, Regulatory and Compliance will dually support all compliance and regulatory functions for the Customer Complaint Appeal Office and Ethics Office (together “the Office”).

• The Ethics Office is responsible promoting ethical conduct across BMO with a goal of sustaining an ethical culture based on BMO’s values. Ethics also oversees BMO's Speak Up! Service and Whistleblower Process on an enterprise-wide basis.

• The Customer Complaint Appeal Office (CCAO) is third and final step in BMO’s Complaint Handling process which manages complaints that have been escalated to our office and beyond the to external complaint body (OBSI).

The advisor will interact directly with internal stakeholders and external regulatory bodies to identify, track and help implement regulatory changes facing the Office and methodically resolve compliance/ risk management challenges that range from simple day-to-day issues to highly complex business or regulatory issues. The Office operates at a fast pace with requirements for exceptional quality (being both customer and employee facing) and high expectations as such the role requires the same pace coupled with high quality execution of deliverables.

Key Roles & Responsibilities

Regulatory Monitoring - Proactively monitors regulatory requirements, proposed changes, industry trends and emerging issues. Considers potential impacts to BMO and shares insights with the team.

Operational Risk/Compliance Risk - Execute the Operational Nonfinancial risk (ONFR) and compliance risk framework and program requirements to mitigate risk of loss resulting from inadequate internal process, people, compliance and/or system controls.

Process Risk & Control Library: Support business unit’s PRC Library to ensure accuracy and completeness.

Support the annual Product/Service, Process Risk Assessment (PSPRA) for business units.

Monitoring and Testing: Lead and execute the monitoring and testing plan for the Office to evidence that we are meeting regulatory requirements.

Key Risk Indicators (KRI): Support the development or expansion the business inventory of KRIs by working with stakeholder in various risk areas to enhance governance.

Issue Management: Governance, Risk & Compliance Engine (GRCE) subject matter expert for the team responsible for logging and tracking regulatory requirements, issues, and any associated remediation work. Trains team members on how to use and navigate GRCE Attend all GRCE related training and manage all GRCE related activities in a timely and effective manner.

Quality Assurance: Conducts quarterly quality assurance for both Ethics and CCAO to ensure controls are operating effectively. Analyzes insights and data for patterns, issues and emerging trends.

Projects and initiatives: Support and execute on any short/long-term compliance, audit, projects and initiatives (e.g., Regulatory/Audit Remediation) that impacts business units, as required. Participates in ad hoc projects and initiatives that require Ethics and/or CCAO engagement. Supports digital transformation and automation projects. Acts as team liaison for Risk related reporting, including the ongoing analysis of our key risk metric (KRM) and recommending updates for the annual KRM refresh.

The ideal candidate will have the following attributes:

Skills:

• Excellent organizational skills with ability to create/execute a detailed plan for short- and long-term work.

• Build positive stakeholder relationships within the Office and across LRCP garner support, advice and partnership that enables execution of the role.

• Communicate effectively (verbal and written) at all levels of the organization, including the most senior executives, including drafting communications and running calls and meeting. Ability to represent the Office at senior industry discussions, with regulators and internal & external auditors.

• Proactive in work and responsibility. Ongoing self-study about ethics and customer processes, emerging regulatory and industry issues, BMO business priorities, and best practices. Ability to adapt and quickly develop in-depth understanding of new/different initiatives, requirements, or roles.

Qualifications

• Post-secondary degree and 5+ years’ experience, Compliance, Risk, or other related fields.

• Detailed knowledge of consumer protection regulations, privacy and/or CIRO regulations and related marketing and advertising guidelines.

• Serves as a specialist resource to senior leaders and stakeholders with advanced knowledge of regulatory/ compliance requirements and the operations of a single or multiple business/groups.

• May require experience at regulatory body for one or more compliance area(s).

• Strong communication, critical thinking, relationship management and project management skills.

• Seasoned professional with a combination of education, experience and industry knowledge.

• Verbal & written communication skills - In-depth / Expert.

• Analytical and problem-solving skills - In-depth / Expert.

• Influence skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

• Able to manage ambiguity.

• Data driven decision making - In-depth / Expert.

• Complaint handling experience (customer and/or employee) is an asset.

• Experience preparing board and leadership reporting is an asset

• Experience with statistics, key risk indicators and metrics is an asset.

• Proficiency using Excel to analyze data and run calculations is an asset.

• Proficiency in Power BI and PowerPoint is an asset.

• Proficiency with GRCE is an asset.

• Strong knowledge of BMO products, services and operating groups is an asset .

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.