Assistant Manager, Pb&cb Supplier Management Office

What is the opportunity?

The Assistant Manager, PB&CB Supplier Management Office is responsible for ensuring certain due diligence and monitoring activities are completed by the Business Units (BUs) for assigned Third Party Service engagements, which includes guiding Engagement Owners (EO) within the Business Units (BUs) on the completion of risk assessments; supporting the EO in the completion of oversight activities; and validation of monitoring activities. This role will build key relationships with stakeholders including Supplier Managers and Centres of Governances (CoGs) in order to identify and mitigate Third Party Risk issues and create a culture of safety and soundness within the PB&CB Third Party Risk Community. This role will also act as a resource to understand Third Party Risk Policy and applicable Standard requirements at the First Line of Defense.

PB&CB's Supplier Management Office (PB&CB SMO) is responsible for:

• The communication and implementation of programs (e.g. third party risk management, supplier relationship management) developed by 2nd Line of Defense and/or by relevant functional units to ensure compliance with third party risk management policies and standards
• Monitoring for adherence to the requirements in the Enterprise Third Party Risk Management Policy (the Policy) and initiating quality control within the 1st Line of Defense, identifying gaps and opportunities for improvement
• Supporting regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
• Escalating significant issues and incidents to senior management and 2nd Line of Defense and participating in resolution as required
• Maintaining awareness of the segment's third party supplier inventory
• Providing a list of outsourcing engagements to support a regulator register where required and maintain awareness of register ownership
• Establishing segment and regional reporting on the effectiveness of third party risk management to senior management, and other stakeholders as required
• Maintaining awareness of outsourcing regulatory requirements

What will you do?

• Ensure PB&CB Lines of Businesses (LoBs) adhere to the Enterprise Third Party Risk Policy and applicable Standards through provision of guidance to BU on completion of Third Party Risk engagement assessments for certain assigned engagements using Archer - SRMA, including on-boarding, off-boarding, and continual monitoring of PB&CB Third Parties as required
• Ensure monitoring activities are performed properly by EOs / Supplier Managers through ongoing supplier management routines including Performance Management Questionnaire reviews
• Act as subject matter expert and provide guidance to stakeholders on the completion of engagement risk assessments and documentation within Archer - SRMA, best practices, and on the requirements of the Enterprise Third Party Risk Policy and applicable Standards
• Support continuous improvement of Archer - SRMA enhancements through proactive feedback to Enterprise Third Party Risk
• Support the business in the completion of SOC (Service Organizational Controls) reviews through facilitation and guidance
• Ensure identified at-risk and overdue items are documented with action plans, tracked and reported for Certificate of Insurance, and SOC reviews
• Provide Support as needed for Internal Audit reviews, Regulatory requests, incident management, remediations, etc.

What do you need to succeed?

Must-have

• 2+ years of experience in Quality Assurance or other analytical role, preferably within Third Party Risk, Supplier Management or equivalent areas.
• Good organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure
• Proven collaboration skills and able to build relationship with internal partners
• Strong knowledge of RBC's Enterprise Third Party Risk Management Policies and Standards
• Ability to identify and utilize internal and external networks to influence situations and establish effective relationships
• Solid prioritization and problem solving skills
• Strong written and verbal communication skill Strong verbal and written communication skills, frequently interacting with Engagement Owners and other RBC employees
• Technologically Self Sufficient, with solid MS Excel, Outlook, Word and PowerPoint skills
• Proficiency with knowledge of, and experience working with various RBC systems/applications (e.g. SRMA, iValua)
• Ability to work independently and efficiently with a high level of initiative and motivation

Nice-to-have

• College, university or equivalent; project management designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above