Associate - North America Lending Services

What is the opportunity?

As a Lending Services Associate, you will be responsible for ensuring the accuracy, efficiency, and compliance of the loan operations workflows. This role requires strong analytical skills, a deep understanding of loan processing and servicing, and the ability to collaborate across teams to resolve complex issues. The ideal candidate has experience in financial services, loan operations, and thrives in detail-intensive environments.

Depending on portfolio allocation, this role could be appointed to either US or Canada portfolio (both located in Toronto)

What will you do?

• Support end-to-end operations for loan origination, processing, servicing, and reporting, ensuring compliance with all applicable regulations and policies.
• Serve as a subject matter expert (SME) on loan operations, providing insights, solutions, and analysis for any operational challenges.
• Prepare and analyze reports related to loan performance, processing timelines, exception handling, and other key metrics.
• Collaborate with various internal departments to address and resolve issues, improve workflows, and deliver excellent service.
• Conduct periodic audits and reviews of loan-related documentation and processes for accuracy and adherence to standards.
• Identify operational inefficiencies and recommend changes to improve productivity and minimize errors.
• Provide training, guidance, and mentorship to junior team members as needed.
• Assist in loan system testing, enhancements, and implementation of process improvements.
• Act as a liaison between loan operations and other business units to ensure seamless communication and consistency.

What do you need to succeed?

Must-have

• Undergraduate degree in Finance/Accounting/Mathematics, or any quantitative degrees
• Proficiency in Excel and Word
• Strong Communication Skills
• Ability to work effectively both independently and within a team
• Ability to prioritize, work under pressure and meet time sensitive deadlines
• Strong organizational skills and Detail Oriented

Nice-to-have

• Knowledge of ACBS, LoanIQ
• Knowledge of loan products, loan processing and payment methods

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Build and maintain strong business relationships with various departments within RBC Capital Markets
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.