Bilingual Administrator, Benefit Payments Operations

What is the opportunity?

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.

What will you do?

• Data entry of various transactions into the pensioner payroll system which is used to generate monthly payments.
• Information updated on G+, BP Flex, Trust & EPM while maintaining accuracy and timeliness.
• Understanding and knowledge of requirements around tax legislation and the impact on not following process and withholding appropriate taxes.
• Daily tracking of volumes as it relates to transactions processed in a given day.
• Daily organization and prioritization of work received in order to meet all client deliverables and to ensure that appropriate clients have been updated prior to their monthly payroll cycle.
• Provides administration to the benefit payment department which processes approximately 500,000 pension payments on a monthly basis.
• Deadlines and accuracy are key to mitigating risk and exposure to RBC Investor Services as an organization.
• Day to day processing of financial and non-financial changes received.
• Reviews and scrutinizes all instructions receive from client/pensioner to ensure that appropriate updates are made to the system as required.
• Thoroughly checks work to eliminate errors/overpayments.
• Effectively communicates with Client Service team on any discrepancies in the data received and, on any questions, relating to future stop dates.
• Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.
• Distribution on a monthly basis of client reports generated confirming details around payments issued.

What do you need to succeed?

Must-have

• 1-3 years of relevant work experience
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Experience in the financial industry
• Superior communication skills
• Knowledge of Pensions/ Benefit Payment System and Operations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Opportunity to obtain hands-on experience throughout your role.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• Excellent career development and progression opportunities.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above