Business Support Analyst for Capital Markets Tech and Foreign Exchange

Requisition ID: 211407

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Global Banking and Markets Engineering (GBME) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountability

• Responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA's (Service Level Agreements).
• Supporting business and technology users globally across North/South America, LATAM, Caribbean, Europe, and APAC.
• Expected to work with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate scheduled maintenance activities.
• Co-ordinate with team members from other regions (Toronto/India/London) to facilitate issue/task handovers as well as knowledge transfer sessions.
• Maintain problem/task ticket with up-to-date status and documentation of investigation and remediation details.
• Front-end support analyst supporting our Capital Markets - Global FX Cash, eFX, and FX Options business application and its stakeholders end-to-end.
• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities (Overtime will be paid).
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Code of Conduct.
• Contributes to a high-performance environment and fosters an inclusive work environment; supporting the vison/values/business strategy for the team.

Education, Skills and Experience

• 2+ years' experience in a Finance/Capital Markets technology support role.
• Self-driven, with proven communication, problem-solving, and multi-tasking skills.
• Can work independently as well as in a team environment.
• Experience with Jira/Confluence/Service Now.
• Experience with SQL and Unix.
• Collaborate within a team of 8-10 spanning across 3 regions as well as multiple application teams within GBME.
• Multiple systems used for our FX Cash, eFX, and FX Options business line: Murex, WSSFX, Scotia RED, FXBridge, FXG etc.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

#CapitalMarketsTech

#Foreignexchange

#Forex

#FX

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.