Business Systems Analyst - Data Solutions and Platform

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the world's most impactful global insurance provider? Look no further than Zurich Canada.

If you have experience in Business Analysis and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Business Systems Analyst in the P&C Insurance space with a focus on data analysis to work with the Data Platform team.

Reporting to the Data Platform leader, you will work with stakeholders to understand their processes and requirements and translate them into semi-technical requirements for data engineers. Prior experience in working in/with Data Warehouse and/or Data Engineering teams would be ideal. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a Hybrid role.

What you will do -

• Collaborate with business stakeholders, data engineers, and product managers to gather, analyze, and document requirements for data platform solutions.
• Translate business needs into clear, detailed, and actionable requirements for the technical team.
• Work closely with the ETL/ELT team to ensure accurate data extraction, transformation, and loading processes.
• Analyze and document data flow processes, ensuring consistency and compliance with organizational data standards.
• Partner with developers and architects to design and enhance the data platform infrastructure, ensuring scalability and efficiency.
• Propose improvements to existing data systems based on stakeholder feedback and industry best practices.
• Act as a liaison between business teams and the data platform team, ensuring alignment on project goals and deliverables.
• Develop and deliver user training and documentation for new data platform functionalities.
• Support data governance initiatives by ensuring compliance with data quality standards, security policies, and regulatory requirements.
• Monitor and report on data integrity, accuracy, and accessibility.
• Analyze data system performance metrics and work with teams to optimize platform operations.
• Recommend solutions for improving data platform efficiency and reliability.
• Provide support for tools and platforms used within the data ecosystem, such as Snowflake, Azure Data Factory, Databricks, or similar technologies.
• Stay updated on emerging data technologies and recommend their adoption when appropriate.

Job Qualifications

What you bring to the table:

Required:

• Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area.

OR

• High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area.

AND

• P&C Insurance experience.
• Extensive experience with documenting data flows, system flows, state diagrams and other related artifacts
• Extensive experience with SQL (any form of it)
• Requirement analysis and documentation including and not limited to user stories, source to target mapping, data lineage documentation
• Process modeling tools
• Business Systems Integration

Preferred:

• Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
• Working knowledge of the Databricks environment
•Experience with building dashboards in PowerBI, Tableau or other tools
•Knowledge of Guidewire systems - PolicyCenter, ClaimCenter as an user and their underlying data

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.