Business Testing Analyst

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Bring us your passion for agile marketing, digital, and data analytics, and we will put you to work on exciting initiatives that answer the challenge: "How can we better engage and nudge our clients in taking action to reach their financial and wellness goals?"

The Client Experience Office hosts a talented team of marketers, business and process owners, and dreamers. Within our Client Connect Pods, we turn raw ideas into real campaigns using a self-contained, self-governing group of experts who crave results.

What will you do?

• Business Analysis:
  • Provide process and campaign support to the marketing agile team, as you support marketing campaign design through analyzing and developing business, IT, and data requirements
  • Discover and analyze the business, data and IT capability needs to support new marketing campaigns
  • Liaise and coordinate with other business groups including data and analytics; project management; operations, and IT to move requirements towards execution
• Test Analysis and Execution
  • Conduct thorough testing (functional, non-functional, regression) and QA for all marketing automation through Web Sites, Mobile Applications, Email and Call Center channels, while discovering relevant test data in the application source systems.
  • Deliver quality testing artifacts and activities in the Agile pod, when needed, such as estimates, test scenarios, test cases, test data, test execution / validation, defect management and reporting & test reports
  • Evaluate program performance, analyze reports, and identify trends and opportunities to optimize customer engagement
  • Partner with Sun Life's TCoE (Testing Center of Excellence) to ensure alignment of practices and guidelines

What will you need to succeed?

• Experience with testing tools likes Quality Centre (QC) / Advanced Application Lifecycle Management (ALM) / QTest experience
• Expert knowledge and proficiency in data analysis using SQL
• Experience in multi-web browser test environment, multi-mobile device testing of app and web

• Experience with digital deployment tools such as SAS RTDM, Adobe Campaign and AEM and project management tools like Jira or Wrike
• Excellent project management and organizational skills, with the ability to manage multiple projects and tight deadlines independently while ensuring accuracy, efficiency and quality
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong analytical skills, attention to detail, solid business acumen, and effective problem-solving abilities.
• Superior oral and written communication skills.
• Financial services industry background is an asset.
• Bachelor's degree or College diploma in Marketing, Business, or related field
• 2+ years of experience in digital marketing, with a proven track record of executing successful marketing automation and email campaigns in a direct marketing capacity.
• 3+ years of test lead experience in systematically testing and ensuring the quality, accuracy and effectiveness of marketing campaigns

What's in it for you?

• We're proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Recognized in 2023 with the Most Trusted Executive team by Great Place to Work® Canada.
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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