Capability Learning Strategist - Business Applications

Level: 9 Specialist/Consultant

Organization: Learning

Role: Capability Learning Strategist - BizApps

The Capability Learning Strategist is responsible for managing the Capability's programs and making decisions around content management, particularly the retain / refresh / retire decisions. We partner closely with the Capability Lead (CL) on our roadmap, Learning Experience Architects on design strategies for new needs, developers to understand new content, and other CLSs to understand the broader content catalog. We succeed in this role by knowing our roadmap, priorities, content, domain, and relevant data.

This role will support the learning development and implementation of our Business Applications (BizApps) curriculum (CRM, ERP, Power Platform). Avanade is a Microsoft and Avanade joint venture focusing exclusively on Microsoft products and services.

Primary Responsibilities

• Manage the programs for a capability, including setting the strategy for its content maintenance, sustainability, and accessibility ​

• Develop learning for the latest Dynamics 365 applications and features (ex. Field Service, D365 Marketing, Customer Insights, Retail, Commerce, etc.)

• Leverage data to make regular content management decisions (rtire, retain, refresh)​

• Manage program enrollment and marketing/communications​

• Provide domain expertise of capability for activities, such as solutioning and curation recommendations​

• Partner and collaborate across capabilities and towers to share program resources / content​

• Connect with business stakeholders and SMEs to understand business priorities and support curriculum planning and roadmap prioritization​

• Work with the appropriate Reporting team (GPA) to create standard program data reports and shares with the Service Delivery Lead(s), Capability Leads, Tower Leads, and Advisors

Learning Strategy Development

• Lead and Guide, day-to-day business or Ad Hoc / Special Projects as directed

• Gather inputs for learning strategy objectives, expectations, evaluation criteria

• Understand business requirements

• Follow the Learning approach and plan per the direction of Managers to align strategy with business priorities

• Data analysis

• Evaluate inputs for Learning strategy (including leveraging of talent roadmaps and other talent management tools to support learning plans and the business area's broader Talent Strategy)

• Provide support in analyzing skills & audience needs and determining gaps by collecting and collating the information needed from the appropriate sources. This may be directly from the business, or other L&LD and Accenture Learning teams

• Provide input to the Learning Strategy - includes recommending the learning approach/program or improvements to existing programs, together with the business case or rationale for the learning solution

• Solution Planning - solve for the learning need, evaluate, and identify the best learning solution and determine comprehensive approach to meet business requirements

• Partner to create the Learning Plan based on the Learning Strategy

• Evaluate the efficacy of the Learning solution (through session debriefs, faculty feedback, evaluation reviews, etc.)

• Work across the ecosystem to engage partners as needed for Learning needs analysis (For example: Partner with LPD, LXD and bringing them on to the strategy, to get support with design.)

• Engage with Sponsors and Stakeholders across the Learning Ecosystem to understand and confirm business requirements

• Provide ongoing and post session analysis to Business Sponsors /Stakeholders

Curriculum Planning and Management

• Research and curate (update existing materials /learning assets) to include in the curriculum

• Create new courses & curriculum to meet the business requirements

• Maintain/update curriculum based on the desired retain, refresh, and retire guidelines

• Create/update learning guidance resources (learning path, training, and curriculum site/pages)

• Full understanding of stakeholder and business sponsor expectations

Perform the following tasks under the guidance of the Capability Strategist Associate Manager:

• Assist in the annual curriculum planning process and the documentation of the plan

• Gather best practices and external solutions that might help address capability gaps

• Gather inputs from Stakeholders and Business Sponsors

• Understand business priorities, learning objectives that feed into curriculum planning

• Provide guidance in the development and recommend actions to take in maintenance of curriculum

• Partner with Return on Learning (ROL) for the annual curriculum planning process, timelines, affordability, budget approvals, etc.

• Working knowledge of Ongoing Planning Tool (OPT) used to estimate annual affordability for the curriculum

• Create/update learning guidance resources (learning path, curriculum sites/slides)

• Coordinate with Credentialing team to ensure certifications are included in platform, tracking and certification reports

• Work on frameworks, put in place processes to meet ROL guidelines

• Participate in weekly status meetings and provide guidance to address risks and issues

• Source content, curate, and provide context on the learning request

• Test and QA materials

• Recruit SMEs and facilitators

• Work with Faculty & Learner Experience to prepare faculty

• Develop plan; obtain sponsor inputs and approval

• Identify materials maintenance plan (course content/materials)

• Coordinate with PoC to identify topics/SMEs and develop agenda

• Partner with LXD / LPD to design & develop the content

• Determine if current vendor training is available to meet the business requirement

• Design and update content for portal pages (example ToF page links)

• Evaluate platforms to deliver sessions, and store training materials (for example: media exchange, teams, web session, etc.)

• Partner with Delivery to execute course

• Vendor relationship management (may include reporting, SSO integration, license and voucher activities)

• Review and select vendor; manage contracts; secure business case approval, vendor empanelment

• Coordinate with vendors, Vendor team, and Delivery for session schedules; support delivery of vendor trainings & certifications

Learning Program Value Architecting

• Drive the execution of the learning program/s and assess feedback

• Define communication plan and manage delivery of communication materials/learner marketing and messaging

• Build training plans, complete analysis ongoing

Assist the Capability Lead and/or Capability Learning Strategist Associate Manager in the execution of the learning strategy and plan, to include but not be limited to the following:

• Identify and confirm learning value metrics with business sponsors

• Create evaluation strategy

• Analyze metrics to derive insights to take better data driven business decisions and create plan for action

• Review session feedback, working with LPD for materials updates

• Work with specialized teams (for example, CDI, Business Reporting Group, or Analytics) to create reports, dashboards that meet the requirements of Stakeholders, and include KPIs

• Oversee the implementation of work plans and report status

• Assist in identifying risks that might occur in the implementation of the program/project plan and suggest workarounds to mitigate risks

• Assist with virtual trainings (ad hoc or learning series)

• Help plan and implement learning campaigns, monitor, analyze and report on results of the campaign

• Develop and execute the communication strategy (Working with partners to create newsletters, videos, additional communications for learning/certification campaign)

• Manage learning program mailbox for internal trainings offered, including set up and monitoring, working with extended learning teams (for example KM), respond to queries