Capability Learning Strategist Lead - Business Applications
Job Description
Level: 7 Manager
Organization: Learning
Role: Capability Lead, Avanade - Business Applications
The Capability Lead is accountable for the learning strategy and execution for a capability. We partner with the Learning Advisors and business sponsors to create and enable the capability's build strategy, and to achieve the desired metrics. We lead the capability team and create the capability roadmap and plan. We succeed in this role by knowing our people, domain, and business sponsors. In this role, you will be supporting Avanade's capability needs. Avanade is a Microsoft and Avanade joint venture focusing exclusively on Microsoft products and services.
This role will support the learning development and implementation of our Business Applications (BizApps) curriculum (CRM, ERP, Power Platform). Avanade is a Microsoft and Avanade joint venture focusing exclusively on Microsoft products and services.
Responsibilities
Create the approach (e.g., build and buy) for a particular capability across all services and markets
Lead the BizApps capability team and are accountable for their capability team onboarding, management, engagement, and quality of service delivery
Drive the capability learning strategy for Dynamics 365 applications (ex. Field Service, D365 Marketing, Customer Insights, Retail, Commerce, etc.)
Support key business goals using a data-driven approach focused on achieving the desired performance metrics
Partner closely with the Advisors to ensure the capability strategy and products meet the needs of the Services and Markets / Market Units
Responsible for the annual and quarterly budget and financials, ensuring the learning investment is on target and being used responsibly
Manage the capability's roadmap and content catalog
Qualifications
Basic qualifications
Minimum of 7 years of learning advisory experience (requirement gathering and solutioning)
Minimum of 7 years of client relationship management experience
Minimum of 5 years of Technology domain learning experience
Minimum of 2 years of Microsoft product knowledge, preferably in the Business Applications space (Dynamics 365, Power Platform, ERP, CRM)
Preferred Qualifications
Bachelor's degree
Microsoft Certification in Dynamics 365 or Power Platform
Minimum of 3 years of specific Microsoft domain experience (varies)
Minimum of 7 years of learning strategy experience
Minimum of 7 years of innovative learning solutions experience
Minimum of 7 years of problem-solving experience
Minimum of 7 years of influencing others
Minimum of 7 years of financial planning and budgeting experience
Professional Skill Requirements
Practical understanding of types of learning solutions and architectures available and when they are best used
Familiarity with the Microsoft business, products and services
Proficient in Microsoft 365 work products
Strong program and project management skills with a proven record in execution
Relentlessly drive progress on several initiatives at the same time: influence people to get things done
Business acumen and appreciation of strategic intent
Collaborative work style; willing to coach and to be coached by others
Able to work independently across a broad range of activities
Ability to network and build positive relationships with others, including SMEs and sponsors
Continually focus on value-added activities and continuous improvement
Well-developed Communication and critical thinking skills; ability to coach others
Excellent time management and prioritization skills
Attention to detail
Thrive in a fast-paced and sometime ambiguous environment
Working knowledge of team engagement principles /ability to collaborate with team strengths
Maintain a positive attitude in the face of difficult situations
Global cultural awareness