Client Experience Specialist

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Primarily responsible for implementing sales strategies and processes; ultimately executing against divisional and regional strategies using automated solutions to drive sales success. Works with the field, business stakeholders and subject-matter experts to define enablement objectives that then use these insights and requirements to develop content and build solutions that are sales-relevant, channel-relevant, practical and scalable.

Key Responsibilities:

• Champions sales strategies, owning the delivery of the strategy and positioning the overall pursuit and sales packages
• Working closely with leadership to create a regional plan that enables producers to have consistent, effective and engaging sales conversations with prospects and customers at each stage of the sales cycle
• Engaging with Regional and Divisional Sales Enablement Leadership, Regional and Branch Leadership and producers to identify knowledge, skills and systems enablement requirements
• Creating insights to drive new business and renewal activity success, enable process improvement and inform cross-functional solutions.
• Assimilates complex data and reporting to identify and extract simplified and clear insights.
• Produces, analyzes and interprets data into key themes and findings in a simplified and clear way.
• Acts as a subject matter on process, products and capabilities.

Required:

• Bachelors' degree and 3 years relevant experience in Sales Enablement and/or Product Marketing, Proposals, Operations, Business Process, Program Ownership and Business Development experience required.
• Proficient in Microsoft Office Tools (Word, Excel, Access, PowerPoint).

Preferred:

• Demonstrated success in a deadline-driven environment.
• Experience in positioning content and materials in the pursuit or retention of business.
• Experience in explaining complex concepts, ideas and solutions for processes, products and capabilities to a wide range of audiences.

Work Traits:

• Strategic thinker and problem solver with hands-on approach.
• Outstanding communication, facilitation and presentation skills.
• Ability to influence others.
• Possess excellent time management and organizational skills.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.