Credit Analyst

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

You will be accountable for monitoring, maintaining and managing high volume customer collection accounts and will reduce delinquency for assigned portfolio. This opportunity reports into the Collections Manager and is accountable for the collections of TMX Group and its subsidiaries.
The role interacts with business leaders to manage their outstanding receivables through ongoing work to reduce aged AR while maintaining good standing relationships with both internal and external clients.
Collections and Customer Maintenance

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

You will be accountable for monitoring, maintaining and managing high volume customer collection accounts and will reduce delinquency for assigned portfolio. This opportunity reports into the Collections Manager and is accountable for the collections of TMX Group and its subsidiaries.
The role interacts with business leaders to manage their outstanding receivables through ongoing work to reduce aged AR while maintaining good standing relationships with both internal and external clients.

Collections and Customer Maintenance

• Regular review of AR aging to identify delinquent balances and target areas for priority Collection. Focus on outstanding balance and invoice aging to improve year over year results.

• Advance to Business Divisions where required, with a focus on delinquent, unresolved aged balances, and disputes

• Review customer accounts and process customer refunds

• Review unapplied Cash on Account and credits; and process adjustments where applicable

• Educate customers on payment terms and contractual obligations regarding timely payment of fees & consequences of late/non-payment

• Implement collection efforts in a professional and supportive manner to improve collection and minimize debt while maintaining client relationships.

• Account reconciliations, tracing invoicing & payment history along with allocations, reallocations, cross account allocations & adjustments, often for multiple customer accounts at the same time which may span across Business Divisions

• Maintain complete and accurate notes on all past due accounts, documenting details of methods utilised to secure payment, and updating customer accounts with all actions taken

• Provides administrative support including back-up/support to other Finance functions and handles internal and external customer enquiries related to billings, payments, etc

• Follow up on payments where certain details are unclear.

• Skip tracing & contact maintenance, this ensures contact and billing information is kept up to date as part of regular collection activities

Operational Improvement

• Identify and Report risks associated with Bankruptcy and Collection activities to the relevant Business Divisions.

• Build and maintain internal processes to ensure all transactions which are submitted for Write Off (Aging, Bankruptcy, Pre Bankruptcy) are processed in line with established measures and connect with the respective Business Divisions/Team members.

• Review Workday updates and new feature releases on a monthly basis and review community discussions to see if any of the queries relates to our business and if it can be implemented in day to day work.

• Collaborating with internal teams (Cash Applications, Billing, Business Unit) to ensure that payments without remittance are allocated accurately and in a timely manner.

• Following established guidelines for Customer Banking updates to ensure fewer payment rejections. Bring up breaks in the established Business Process occur

• Identify, address, and resolve discrepancy with client invoicing/payments, and bring up relevant BU where operational action required for resolution

• Encourage clients to pay via PAD, Wire, Online, EFT instead of cheques to ensure faster and safer payments and reduce bank charges while streamlining the collection process and reduce overall outstanding Accounts Receivable and Risk/Exposure

What you bring:

• Undergraduate degree preferred/College Diploma

• Minimum 3-5 years collections experience

• Excellent quantitative and mathematical skills

• Attention to detail and ability to track chain of transactions in a fluid environment, often over long periods of time

• Persistence in pursuit of outstanding AR when met with resistance and/or objections

• Effective communication required to work with customers to rectify and resolve open issues and handle customer concerns.

• Ability to maintain professional relationships with clients while performing collection duties, a commitment to excellent customer service

• Proficiency with MS Office

• Workday ERP experience an asset

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.