Director, Facility Resiliency Governance & Strategy

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BMO Corporate Real Estate is looking for senior leader within the Global Facility Resiliency & Energy team who will provide category expertise, strategic direction, and oversight for all aspects of BMO’s facility resiliency operations and programs. This includes all activity related to BMO’s Enterprise Data Centres and all critical environments and infrastructure supporting our buildings globally.

The Director, Facility Resiliency Governance & Strategy provides oversight, governance and strategic planning for BMO’s Enterprise Data Centres and Critical Environments, ensuring that internal control processes, operations and programs are adequate and functional. This role leads, develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with Enterprise established standards.

Responsibilities

Operational Governance

• Leads the development and maintenance of the Critical Environments operations governance framework, including policies and procedural standards.
• Administers operations governance policies and maintains strategic alignment to ensure adherence and efficiency.
• Provides oversight, governance and monitoring of operations to ensure compliance to approved policies, ensuring that internal control processes are in compliance with policies and regulatory requirements.
• Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards.
• Supports the facilitation of operating and steering committees led by Global Facility Resiliency & Energy.
• Acts as single point of contact within Global Facility Resiliency & Energy for internal governance groups, including Corporate Real Estate Risk & Governance (1st line of defence), Operational Risk (2nd line of defence) and Audit (3rd line of defence).
• Defines business & governance requirements for analytics and reporting to ensure data insights inform leadership and operating committees of performance and control variances.

Business Management

• Provides support to Global Facility Resiliency & Energy senior leadership team (SLT) in operating strategy development, annual goal planning and tracking.
• Supports the development of initiative business cases by identifying needs, analysing potential options and partners with CRE Finance in assessing expected return on investment.
• Manages assigned administrative and project management resources, leads the execution of strategic operational initiatives to support the delivery of annual business goals.
• Leads change management plan development and execution of varying scope in support of operational initiatives. Elements will include people readiness assessments, change planning, stakeholder engagement, change execution, evaluation and sustainment of initiatives.
• Supports the SLT in the administration and control of operating expenses in partnership with external service providers (e.g. BGIS & JLL) and CRE Finance.
• Collaborates with internal and external stakeholders, ensuring alignment and transparency which may include regulators and industry contacts to gain operational insights and best practices.

Problem & Incident Management

• Owns and maintains incident & issue management processes and tools. Ensures there are continual improvements being made to enhance effectiveness of incident response and issue resolution.
• Facilitates incident review process for major events, assists with escalating and engaging other internal or external stakeholders, including technical support groups.
• Facilitates regular reviews of incidents that occur across the portfolio, including asset performance and root cause analysis.

Technology, Training & Quality Management Programs

• Oversees the design, development, and implementation of tools and training required to deliver business results, including the operating management platform (MCIM). Owner of business managed applications, including MCIM (maintenance management system).
• Support the development and ongoing oversight of a group training program. Engages external partners to design the curriculum by role type and required resources, tools or technologies for sustainment.
• Defines, implements, and documents quality measures and provides guidance on how policy requirements translate to business processes.
• Identifies and implements the optimum means to collect, process, analyze and report on information to ensure ongoing accuracy, integrity, and security.

Leadership

• Develops an expert understanding of business/group challenges.

• Recommends measures to improve organizational effectiveness.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Influences how teams or groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Preference for a seasoned expert with relevant experience in data centre and critical facilities portfolio management.
• Technical leader viewed as a thought leader for innovation.
• Verbal, written communication & presentation (e.g. PowerPoint & visuals) skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.