Director, Learning and Operations, Centralized Testing Group

What is the opportunity?

The Centralized Testing Group operates in a global resource model to support various internal audit engagements, regulatory engagements, risk monitoring efforts and other operations within the Chief Audit Executive (CAE) Group.

As a Director, Learning & Operations for the Centralized Testing Group, you will manage the overall learning program for CTG, including strategy, design and delivery (eg. facilitating training for different engagement types, orientation and onboarding of staff). You will be responsible for supporting the CTG Head in the execution of the overall CTG strategy and managing operational activities including resource management, establishing service level agreements and analyzing and reporting KPIs.

The RBC CAE Group leverages a unique perspective— with a coordinated view across the entire business—to deliver valuable advice that not only gives assurance, but that illuminates a bigger picture, connects dots, builds best practices and broadens possibilities. We connect intelligence to protect and enable RBC.

What will you do?

• Develop the overall CTG learning strategy in close partnership with the CTG Head and Senior Managers, which includes designing, developing, delivering and evaluating of training programs to support the CTG book of work and address any CTG Auditor learning gaps
• Create a thorough onboarding program for all new CTG staff that provides a baseline level of training and complements the function-wide CAE Group onboarding program (which includes Base Camp, Launch Pad and eLearning).
• Manage and monitor the allocation, utilization and workforce capacity of CTG resources to align with project demands during annual audit planning and throughout the year and to ensure optimal staffing levels and proactive forecasting to address turnover while meeting test needs
• Partner with CAE Group’s Sr. Resource Manager to address to resource gaps through the year to drive strong ROI and savings through CTG
• Act as operational liaison between internal stakeholders and CTG to address any challenges related to resourcing and delivery
• Collaborate with audit team leads to define and manage Service Level Agreements (SLAs) to ensure CTG expectations are clear and meets the audit teams requirements. As well, monitor and review adherence to SLA with CTG leads to ensure effective and efficient delivery of testing services
• Define, develop and maintain an approach to track and report operational performance, efficiency and quality
• Support the CTG Head in the execution of the overall CTG strategy which includes: leading change management efforts, managing communications plans, fostering strong stakeholder relationships, identifying opportunities to streamline work efforts and leading data-driven discussions through benchmarking, trend/gap analysis and industry best practices to recommend continuous improvement initiatives to enhance CTG delivery model

What you need to succeed?

Must-have

• Undergraduate degree (E.g. Business, Commerce, Math, Data Science) with 7-10 years of relevant work experience, with knowledge of control testing methodologies, risk management, regulatory / compliance principles, and/or audit principles.
• Experience in teaching, training, or facilitating learning sessions (eg. Expertise in a variety of learning facilitation techniques & principles, instructional design, and technology to support session delivery)
• Excellent communication (verbal & written) and project management skills.
• Experience in managing KPIs and performance reporting
• Proficiency in Microsoft Office tools (e.g. Power Point, Excel, Word)

Nice-to-have

• Experience in a financial institution, external audit firm, or technology company, dealing with multiple business platforms, business processes, geographies, and legal entities.
• Coaching and mentoring skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

#LI-Hybrid

#LI-POST

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.