Head of Business Operations, Rbcx Ownr (Fixed Term)
Job Summary
Job Description
About RBCx
RBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars - Banking, Capital, Platform, and Ventures - combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, so we invest deeply in ensuring RBCx isn't just a place to work but a place to belong.
About Ownr
At Ownr, we have helped thousands of Canadians establish their businesses. As we redefine the entrepreneurship landscape, we take pride in simplifying what it takes to be a business owner. We're on a mission to become the leading platform for entrepreneurship in Canada, and it takes an entire team to build something big. So join our team and discover how we can help entrepreneurs realize their dreams.
We are hiring a Head of Business Operations to join our team and play a pivotal role in supporting Ownr's CEO and senior leadership team through Ownr's next phase of growth. This role requires a dynamic professional who can navigate both strategic and operational tasks, acting as a trusted advisor and a key driver of organizational effectiveness. You will work across departments, streamlining communication, optimizing workflows, and ensuring the CEO's vision is translated into actionable results. You will also oversee Customer Operations (Frontline, Back Office, and Proactive Support), aligning all functions to support Ownr's growth and strategic priorities.
What will you do?
Partner with the CEO to define and drive strategic priorities and company objectives, implementing organization-wide goal setting, performance management, and annual operations planning
Lead and optimize Frontline Support, Back Office, and Proactive Support teams to deliver a seamless and high-quality customer experience.
Develop and implement strategies to improve efficiency, reduce response times, and enhance customer satisfaction for Customer Operations
Drive the operational reporting cadence, including weekly team reviews, MBRs, QBRs and board prep.
Support the leadership team and Strategic Finance to build business cases that inform strategies across multiple business verticals, including product innovation, marketing, sales, insurance, and data analytics.
Support M&A activities: including target identification, and commercial, financial and operational analysis
Foster a data-informed, results-oriented culture that prioritizes collaboration, innovation, and accountability.
At least 10 years of experience in business operations, strategy, finance, or strategic planning, preferably within a consulting firm or high-growth B2B/B2C SaaS environment.
Demonstrated experience in building and scaling teams, optimizing workflows, and driving operational efficiency.
Proven track record of scaling a high-growth B2B/B2C platform and driving cross-functional alignment in a SaaS company with recurring revenue models.
Exceptional leadership and communication skills, with the ability to influence and inspire cross-functional teams and a focus on team development, coaching, and mentorship.
Excellent analytical and problem-solving capabilities, strong financial modeling skills, and impeccable attention to detail.
Strategic thinker who can balance high-level planning with hands-on execution to drive impactful initiatives
Comfortable working in a fast-paced, high-growth environment
A passion for entrepreneurship and/or experience working with products and services targeted at the SMB segment.
CFA, CPA, or MBA or master's degree in Finance, Accounting, or a related field.
Previous experience leading business transformation or operational scalability initiatives.
Understanding of product operations and how business operations align with product strategy.
What's in it for you?
Be part of Ownr's collaborative, progressive, and high-performing team, where your work is valued and directly impacts the organization's success.
A strong organizational culture that moves like a startup with the support of a large enterprise. We thrive on the challenge to be our best and work together to help our customers succeed. We care about each other and believe achieving success is a shared goal across the organization.
A comprehensive Total Rewards Program, including bonuses and flexible benefits.
Leaders who support your professional development through coaching and managing opportunities.
#RBCx
#LI-SP
Job Skills
Business Case Design, Critical Thinking, Knowledge Organization, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Services, Product Testing, Results-Oriented, Waterfall ModelAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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