Lead Operations Engineer
Job Summary
Job Description
What is the opportunity?
Lumina is RBC's internal enterprise data and AI platform, purpose-built to drive innovation at scale. Designed for use by engineers, data scientists, and business analysts, it is a key enabler in the development of leading-edge AI models while ensuring the safety, responsibility and resilience that are at the core of RBC's approach to AI.
With Lumina, our teams have access to RBC's data assets to derive high-value insights and develop transformative solutions that can solve business and client needs in every corner of the bank.
We are seeking a skilled, collaborative, and motivated Lead Operations Engineer to join our dynamic Lumina Cloud Platform team.
Initially, the primary emphasis of this role will be on the Cloud Data Lakehouse (Snowflake) platform. In this critical role, you will be responsible to ensure the smooth, reliable, and efficient operation of our Cloud Data Lakehouse environment. Your expertise will be essential in providing platform related technical support, performance optimization, and troubleshooting while driving best practices in operations.
After the initial focus on the Cloud Data Lakehouse (CDL) platform, we anticipate this role to evolve to encompass a broader scope, bridging operations of the Lumina Cloud Platform product suite and ensuring seamless integration across platforms.
Join our team to make a significant impact in the world of Lumina Cloud Platform Operations.
What will you do?
Provide daily operational support for CDL focusing on monitoring, troubleshooting, and resolving technical issues related to data warehousing and ETL processes
Work closely with data engineers, analysts, cross-functional teams, and other stakeholders to address support requests and incidents related to CDL
Optimize and enhance performance of Snowflake workloads through SQL query tuning, resource monitoring, and scaling solutions
Assist in developing, deploying, and maintaining data pipelines within Snowflake
Collaborate with data engineers and analysts to ensure data integrity, availability, and accuracy across datasets and workflows
Proactively identify opportunities for improvement and implement best practices for the CDL platform including security, user management, and access control
Work closely with platform engineering team to ensure platform integrity, availability and enhance the efficiency and reliability of CDL operations
Maintain up-to-date documentation on CDL configurations, processes, and troubleshooting guides
What do you need to succeed?
Must Have
2-4 years of experience in technical support or data engineering, focusing on Snowflake or other cloud-based data warehousing solutions
Proficiency in SQL for query optimization and troubleshooting
Familiarity with cloud platforms such as AWS, Azure, or GCP
Knowledge of Terraform, RedHat, OpenShift is a plus
Snowflake certification is beneficial
Understanding of data governance and security best practices is a plus
Strong analytical skills to resolve complex technical issues
Self-starter with excellent communication skills and a collaborative mindset for effective team work
Nice to Have
Experience with scripting languages (Python, Bash)
Familiarity with data modeling, schema design, and database management
Knowledge & understanding of operational support frameworks
Experience working in an Agile environment
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-POST
#LI-Hybrid
Job Skills
Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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