Manager, Fraud Management
Job Type: Permanent
Work Model: Hybrid
Reference code: 127861
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching
- Have many careers in one Firm.
- Partner with clients to solve their most complex problems
What will your typical day look like?
- Lead fraud and financial crime engagements to provide business insights from the analysis of the client's challenges, consideration of the business environment and the potential risk exposure
- Liaise with client executives and senior team members providing superior client service along with fraud and industry expertise
- Act as the day-to-day project manager for client engagements and internal initiatives, leading project delivery, thought leadership and proposal development
- Act as the financial crime SME for both internal Deloitte teams as well as external clients and prospects
- Coaching and mentoring junior resources and providing functional expertise and guidance
About the team
Deloitte helps our clients to protect their brand and reputation by proactively advising on their exposure to fraud and other financial crime issues. Drawing on our global network of seasoned financial crime experts, intelligence analysts, technologists, and advanced analytics, we can quickly and efficiently gain an understanding of our clients' various fraud risk exposures. We provide expert advice and solutions to address our clients Fraud Risk Management needs across the organization from strategy to implementation.
As a Manager in the Deloitte Financial Crime Practice, you will be leading the creation of business insights and solutions related to the fraud management for clients.
Enough about us, let's talk about you
You are someone with:
- 5 or more years of relevant fraud management and client service experience; previous working experience in consulting or financial service sector is preferred
- Completed a Bachelor's Degree or Master's Degree in the preferred concentration in the quantitative or business discipline such as Mathematics, Statistics, Engineering, Economics, Accounting or other similar disciplines.
- Demonstrated managerial experience, including project problem diagnosis, solution development, client relationship management, facilitation of decision making, documentation, managing client expectations, and team leadership
- Proven consulting skills, advisory services, and problem-solving abilities
- Professional and risk designation is preferred (e.g., CPA, CFA, FRM)
- Relevant work experience includes:
- Design fraud program governance and support transformation strategy
- Support vendor selection process for fraud/payment solution providers
- Implement fraud/payment solutions
- Experience with systems/tool integration, functional and non-functional application design, QA, data management, security, testing, and general IT proficiency
- Develop fraud analytics, reports, and dashboards
- Key consulting skills, including the ability to:
- Establish trusting relationships with client, colleagues, and leadership
- Analyze and solve problems, creatively and logically
- Communicate effectively, verbally and written
- Take initiative and self-manage time and workload
- Develop high-quality content for internal initiatives and client deliverables using Microsoft Office suite applications (i.e., PowerPoint, Excel, Word, Visio)
- Manage the end-to-end project delivery, from planning and tracking to providing regular status reporting to client and leadership
- Provide guidance and mentor junior team members, as required
- Has subject matter expertise on Fraud Management (preferred)
- Canadian travel may be required, with the potential for occasional international travel.
Total Rewards
The salary range for this position is $104,000 - $173,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.