Manager, High Risk Client Management

What is the opportunity?

As Manager, High Risk Client Management (High Risk Sectors) you support the Senior Manager by providing direction and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients. This includes risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. You will also assist in the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients. You're committed to ensuring that individual / collective teams' knowledge is current, so that outcomes are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

• Prioritize and manage HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the Global Standards for Client Risk Management (CRM) and EDD are executed consistently
• Partner with the FIU, Insights & Analytics, and Global AML Compliance to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Manage the execution of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met
• Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC's policies and procedures
• Help individuals and teams achieve high performance through building capabilities and effective coaching and performance management
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained
• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the High Risk Sectors Strategy and ensure compliance with regulatory and policy requirements
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures

What do you need to succeed?

Must-have

• 2+ years of strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC's financial services for money laundering and terrorist financing
• Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk
• Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (or within law, with working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates)
• Knowledge of regulations and licensing requirements for Cannabis Related Businesses in Canada
• Strong understanding of RBC's AML risk appetite for Cannabis Related Businesses as outlined in the AML/ATF Client Risk Management Control Standard (COMP17A) and Cannabis Related Business Guidance (COMP61)
• Skilled in Microsoft Office Outlook, Excel, Word applications
• Post-secondary education or equivalent experience

Nice-to-have

• Some people management experience
• CAMS designation
• Strong understanding of approval requirements as outlined in the HRC Approval Matrix (HRC-004)
• Excellent skills in navigating the Global Case Management (GCM) system, including pulling and manipulating GCM reports to manage work assignments for team members
• Experience in other high risk sector areas covered by the HRC team

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• To be part of a large and growing global organization which puts client interests first and has a culture of fairness and accountability

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.