Manager, IT Accommodation, Scotiabank

Requisition ID: 212779

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

***This is an 18-months contract opportunity***

The Manager, IT Accommodations supports Scotiabank’s workplace accommodation policies and processes as they relate to technology and assistive device solutions, while championing inclusive design and accessibility across employee software applications. Responsible for researching, identifying, and implementing assistive technology and technical accommodation solutions individually. Provides expertise and guidance to Workplace Accommodation, managers, staff and other stakeholders regarding technology related workplace accommodations and inclusive digital workspaces. Provide technical leadership, expert guidance and coordination to employees facing software, with a focus on facilitating inclusive design principles and driving adoption of digital accessibility techniques.

Contributes to the overall success of Inclusive Employee Technology ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen employee relationships and leverage broader Bank relationships, systems and knowledge.

• Collaborate with various stakeholders to develop and implement individual job accommodation plans where technology solutions are required

• Collaborate with internal and external partners to provide support, research, and deploy assistive technology solutions across the bank including Global Accommodation initiatives

• Provide third level technical support to Deskside support teams

• Champion a high-performance environment and contribute to an inclusive work environment

• Provide staff with training on a range of assistive technologies

• Create and maintain accurate documentation across multiple platforms

• Ensures workplace accommodation policies and processes are executed / delivered as they relate to technology and assistive device solutions.

• Ensure the review, test, maintenance and research of assistive technology and IT accommodation within enterprise technology.

• Explore capabilities of employee platforms and identify strategic opportunities to drive accessibility forward

• Drive contributions to on-going guidelines for accessibility standards and requirements by other SMEs and incorporate input from other centres of practice.

• Identify strategic opportunities for identifying and removing accessibility barriers to positively impact the user experience for users with disabilities and drive appropriate systemic change

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong knowledge of the Duty to Accommodate, job accommodation principles and processes

• Excellent technical problem-solving abilities

• 5 - 8 years of practical web accessibility experience.

• Experience with: Web Content Accessibility Guidelines (WCAG), Accessible Canada Act (ACA), Accessibility for Ontarians with Disabilities Act (AODA).

• Experience working with assistive technologies such as screen readers, voice recognition software, or alternative input devices: JAWS, ZoomText, Dragon Naturally Speaking, SuperNova, Read & Write, Abby FineReader, SonicCloud, Windows and Mac built-in tools.

• Thorough understanding of front-end technologies including limitations and constraints, as it relates to digital accessibility for mobile and responsive web applications.

• High Level of awareness of disability related issues with respect to digital accessibility.

• Expert knowledge of accessibility standards and principles including the Web Content Accessibility Guidelines

• Proven ability to provide accessibility solutions for designers, developers and testers.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.