Manager, New Business Case Coordination & Underwriting Support (BMO Insurance)

Address:

Reporting to the Director, New Business within BMO Life Insurance, the Manager, New Business Case Coordination and Underwriting Support is responsible for the management of the Life and Critical Illness New Business Case Coordinator and Underwriting Support teams. The role is responsible for the development and execution of operational strategy, refinement and monitoring of operational KPIs and process improvements. The manager will ensure efficient and accurate handling of customer requests and transactions in a professional and timely manner, through their management of a team of Case Coordinators and Underwriting Support Associates. Ensures all required policies, guidelines and standards are met as their teams provide service to BMO customers. Includes a mix of leadership, process analysis, workflow management and customer fulfillment activities.

• Manages people and leads a team capable of delivering the desired business results.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Initiate and participate in the development of strategic plans and execute on those plans to deliver results.
• Analyze and monitor operational data and identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour.
• Develops tailored messaging; and identifies appropriate distribution channels.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads/participates in the design, implementation and management of core business/group processes.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Acts as the day-to-day contact for vendors and third party service providers; Manage the service provider relationship, ensuring SLAs are met and accountability is maintained. Supports the implementation, maintenance, and sustainment of vendor solutions.
• Supports the development of tools and delivery of training focused on delivering business results.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Addresses the most complex escalated customer requests and transactions.
• Recommends workflow improvements to deliver a more efficient operation.
• Manages customer documentation to ensure that records are maintained in a proper manner.
• Focus is primarily on BMO Insurance operations, specifically the Life and Critical Illness Insurance New Business domain; but may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Life Insurance New Business or case management experience - In-depth.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Demonstrated leadership & Influence skills - In-depth.
• Data analytics and driven decision making - In-depth.
• LOMA FLMI or related courses- preferred.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.