Manager Operations
Job Summary
Job Description
What is the opportunity?
Wealth Manangement - Transfers team is looking for a Manager of Operations to lead a team of associates supporting high volume of requests and in a SLA driven environment. The Manager of Operations will report to the Senior Manager and will assist in administering all aspects of the day-to-day operations, processing and team management.
What will you do?
- Manage operations and human resources needs of the team
- Manage all team operations and daily work distribution
- Manage daily SLA and escalations
- Training and development for support staff - providing guidance to the team on complex tasks and or escalations, provide proactive feedback and coaching
- Provide leadership to the team in setting and attaining quality, measurable goals and objectives in an area where delays and errors may result in financial losses, promoting teamwork
- Promote team effectiveness and promote team reward and recognition
- Review, update and ensure consistent execution of key team processes
What do you need to succeed?
Must-have
- Strong oral and written communication skills
- Strong organizational skills with ability to multitask , attention to detail
- Professionalism and ability to manage highly confidential information
- Excellent people skills, ability to manage different personalities, mature/positive attitude
Nice-to-have
- Post-secondary education
- 3-5 years' experience in full-service brokerage industry
- People management experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
Job Skills
Additional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.