Manager, Proprietary Cards (Canada)

Address:

The Manager, Proprietary Credit Cards (Canada) will support the Senior Manager to drive substantial growth to the rapidly growing BMO eclipse Visa credit card portfolio. You will be actively involved in helping develop the product strategy and managing the day-to-day for several credit card products to enhance customer experience, help drive increased acquisition and optimize product profitability.

You will work across cross-functional teams to oversee many aspects of the customer lifecycle from acquisition, engagement, and retention, as well as support execution of strategic projects for the bank. The Manager will also support managing the Visa network relationship.

The ideal candidate has strong experience developing and executing on strategic product roadmaps, developing financial business cases, and is comfortable working in a fast-paced environment to drive results. They have experience managing external vendors and enjoy acting like a business owner and learning how to successfully manage products management within a large financial institution.

Key Accountabilities:

Product development

• Help create strategic product roadmaps that align with the overall card’s strategy.
• Leverage data and analytics to identify strategic opportunities to drive growth and optimize the product P&L.
• Develop detailed financial business cases to support strategic opportunities such as changes to products and features, new product development, etc.
• Work across cross-functional teams to support execution of strategic projects for the bank.

• Prepare performance updates to measure the impact of strategic changes, identifying key insights, and recommendations.
• Support new product development opportunities from concept ideation, business case development, and execution.

Day-to-Day Product management

• Represent the proprietary cards team as a subject matter expert and owner on several strategic projects for the bank.
• Proactively identify opportunities to improve customer experience, marketing, and sales creative, streamline processes, etc.
• Regularly conduct research on competitor products and new market trends.
• Prepare monthly product-level performance updates, summarizing key insights and trends to drive growth to cards, and optimize the product P&L.
• Review and provide approvals on customer-facing marketing and sales creative, providing constructive feedback to optimize campaign results.
• Collaborate with Finance to support ongoing forecasting activities on product performance and rewards costs.
• Prepare quarterly product performance updates with key internal stakeholders for quarterly governance meetings
• Manage customer escalations on an ongoing basis by coordinating with several stakeholders to investigate root cause and oversee remediation activities

Visa network management

• Develop strong relationship with our partners at Visa
• Help support supplier risk and governance activities
• Work with network compliance to actively monitor network mandates and bulletins; collaborating with Payment Cards Services team on an action plan
• Gain in-depth understanding on contract terms followed by tracking and governance activities
• Lead monthly and quarterly payment volume reporting and attestations
• Support network fee forecasting activities, including payment of fees and tracking of network volume commitments

Qualifications:

Experience

• Minimum 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Strong experience with consumer / commercial credit applicable to retail and business financing products.
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• Experience managing external vendor relationships
• In-depth retail and business banking environmental awareness / understanding.
• In-depth risk management associated with new and existing product development and management.
• Strong knowledge of process coordination and management.
• Strong knowledge of banking product management and associated industry and regulatory requirements.

Competencies:

• Building business cases - in-depth
• Researching market trends – in-depth
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Product marketing – in-depth
• Negotiation skills – good
• Software and systems architecture knowledge – good/in-depth
• Financial Understanding – good/in-depth
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.