Office & Operations Specialist

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

The Office and Operations Specialist is responsible for managing non-management operational functions and providing front desk and operational support at the branch. This onsite dual role combines office management with operational project responsibilities, ensuring operational readiness and efficiency.

Office & Facilities:

• Manage the day to day running of the branch & all facilities.
• Provide front desk and administrative support, including office supply & inventory management, phone/mail duties, and vendor engagements.
• Coordinate maintenance and repair of office equipment and facilities.
• Conduct regular audits to ensure that the office equipment & assets are functioning as desired.
• Maintain a pleasant working environment and ensure that employees and visitors feel welcome and comfortable.
• Oversee branch facilities to ensure a safe environment and comply with the various internal and external building/business safety rules.
• Participate in Gallagher's global business continuity initiatives and reports.
• Manage engagement with landlords and vendors; manage payments and office expenses.

Liaison duties

• Maintain contact lists and critical process documents to ensure compliance.
• Support onboarding new team members.
• Organize branch meetings, ensure timely bookings and support in coordinating office events.
• Act as liaison between IT and the branch; manage service requests and IT issues.

Operational Duties:

• Provide documentation & presentation support to staff. Assist with ad-hoc reporting and file/data organization.
• Manage various operational projects and initiatives as per the business requirements.
• Maintain if needed, and audit client databases and CRMs.
• Support various data cleanup initiatives. This will be an ongoing requirement for this role. Knowledge of corporate systems and Microsoft suite will be critical to perform these tasks.
• Ensure branch operations comply with professional global standards and audit requirements.
• Assist colleagues with any operational query or problem. Collaborate with other functional teams as needed.

• Likes working with people and can collaborate effectively with individuals and groups. Has a "here to help" attitude and thrives in an office environment.
• Is a fast learner and is solution oriented.
• Knowledge of workplace safety & employee wellbeing is advantageous
• Can seamlessly switch between administrative, repetitive, and office administration tasks and relatively complex data focused projects.
• Advanced Microsoft Excel and PowerPoint skills.
• Process & data oriented, with a keen eye for compliance.
• Highly organized and can multitask. Proven ability to manage multiple projects and deliver quality results with minimal supervision.
• Strong prioritization, time management skills and attention to detail.
• Experience in a similar fast-paced environment preferred.
• Familiarity with branch operations & compliance processes is advantageous.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.