Job Summary
Job Description
What is the opportunity?
The primary purpose for this position is to support activities for DRS transactions and physical securities, to ensure service quality and facilitate problem resolution effectively and efficiently. Work efforts are focused against services levels and processing/workflow efficiency in support of Canadian Wealth Management (CWM) and Capital Markets (CM) business lines.
Incumbent will address escalated questions independently seeking assistance from Team Lead, Supervisor or Manager as appropriate following established department procedure.
Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.
All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
What will you do?
What do you need to succeed?
Must-have
Nice to Have
What's in it for you
We Thrive on to challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making difference to our communities, and achieving success that is mutual.
Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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