Production Support Lead, Gft

WHAT IS THE OPPORTUNITY?

Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. As Production Support Lead, you will coordinate and manage production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Will apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT WILL YOU DO?

• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate.

• Supervising daily activities for production control and computer personnel to ensure timely and effective reporting, tracking, follow-up, and communication of problems with the user community.

• Overseeing and coordinating technical support for end-user training, production testing and equipment modifications.

• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.

• Ensuring the accuracy and timeliness of all information entered into production scheduling and problem management systems.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 10+ years of experience in production support role, supporting Cloud, mainframe, vendor related applications and database applications.

• Expertise on JCL, SFTP, FTP files transfer setup from vendors files and SSL certificates and Stonebranch Schedulers

• Strong knowledge in monitoring tools Dynatrace, Grafana, Elastic search, pager duty

• Expertise in ServiceNow processes, including change management, incident management and problem management

• Strong knowledge of Dataiku, OCP, PCF, Azure, AWS/ s3 bucket, SSIS, Maria DB, Postgress, Windows servers (IIS), WAS servers and Linux servers tasks

Nice-to-have:

• Ideal candidate would possess some business knowledge in the CRE, BMCC, Procurement domain arena. In this position, it is often essential to be able to express technical issues in business terms, and vice-versa.

• Exposure to project management practices, soft skills.

• Experience on documenting processes proficiently and continuously monitoring the application performance

• Experience of on call afterhours support and deployment

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above