Senior Analyst, IAM Access Request Reporting & Analysis (GCS)

WHAT IS THE OPPORTUNITY?

As part of the Identity & Access Management team (IAM) within the broader Global Cyber Security (GCS), the Senior Analyst will be coordinating & reporting on various key IAM controls as well as management of internal knowledge base & service catalog. The analyst will also be analyzing the reported-on data & identifying opportunities for further operational efficiencies and automation through collaboration with other IAM pillars.

Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.

WHAT WILL YOU DO?

• Create and maintain dashboard, knowledgebase, and service catalog of supported items on an ongoing basis.

• Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries.

• Documentation of processes and procedures as per RBC standards.

• Look into innovative ways to solve existing problems using data driven analytical mindset.

• Establish strong working relationships across business units and platforms to build influence and impact with key business partners.

• Continuously identify potential issues, conflicts, and risks to analyze, mitigate and escalate where appropriate.

• Be able to support Access Request Support team for specific initiatives, as needed.

• Generate & maintain periodic and ad-hoc team productivity metrics/reports.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 2+ years' experience in Identity & Access Management controls and policies.

• Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills.

• Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau.

• Advanced skills in MS Excel to perform data analysis (i.e. use of functions, pivot tables, VLOOKUP, and other standard concepts)

• Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously.

• Experience in providing reporting solutions with the ability to work independently as well as within a team environment.

• Bring ONE team mindset and identify areas of efficiency across Lifecycle end-user enablement team.

Nice-to-have:

• Experience in a matrix environment, such as a large, publicly traded corporation.

• Ability to facilitate between and influence key decision makers.

• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-Hybrid

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