Senior Application Support Analyst
Job Summary
Job Description
What Is The Opportunity?
Are you interested in the opportunity to work as a Senior Application Support Analyst? By applying to this job posting, you will be joining the BRAID Application Support team, within the RBC Wealth Management Technology group.
What Will You Do?
Perform system health check, monitoring, alerting, and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Promotes innovative and improved methods of working, and implements best practices.
Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
Write simple SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What Do You Need To Succeed?
Must-have
Excellent interpersonal and communication skills (verbal and written)
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Strong experience in troubleshooting.
Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Knowledge of SQL.
Nice-to-have
Experience with architecture/process workflow analysis and design.
Familiarity with ITSM.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-Hybrid
#LI-POST
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.