Senior Business Solutions Specialist

What is the opportunity?

RBC's Investor Services is looking for a Senior Business Solutions Specialist with Analysis and/or Production Support experience to join the Shareholder Services department as the first line of support of their Unitrax record keeping application. The Shareholder Services Support group is responsible for maintaining the records for investors of various investment companies that offer investments such as Pooled Funds, link Notes, Hedge Funds, Asset Allocation and Mutual Funds. Along with maintaining records, reporting is provided to unit-holders, all in accordance with government policies, tax laws and national policies. They provide overall system support to end users and liaise with vendors for investigation into application related issues, system maintenance and development.

What will you do?

• Research the business requirements to support the ongoing maintenance and enhancement of Shareholder Services Systems
• Ensure the investment set up and maintenance of the record keeping systems client tables is kept up to date and accurate
• Funds setup of Mutual, asset allocation, linked notes and segregated funds
• Primary participant in the year end and taxation projects including the system set up from release meetings and vendor coordination for all client environments
• Provide back-up support for nightly operations ensuring batch processes are executed accurately and on time as per Client service level standards.
• Day-to-day research & resolution of problems affecting operations units
• Effectively liaise with the system Vendors to provide timely and accurate
• Support to our Business Partners.

What do you need to succeed?

Must-have

• Post-secondary degree
• 5 years of Mutual Funds Industry and segregated funds and Business Analysis or Production Support experience
• Excellent communication skills (both written and oral)
• Excellent analytical thinking/ problem solving skills and testing production issues.
• Ability to excel in a team environment
• Knowledge of link notes and segregated /insurance funds and ESG/FundSERV

Nice-to-have:

• Completion of the Mutual Funds Operations Course
• Strong working knowledge of Microsoft Word, Excel, Access
• E-business applications such as Wealthlink.
  

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.