Senior Consultant - Communications Consulting (North America Wide)

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Client Delivery:

• Proactive accountability for the whole service and relationship for assigned clients, including the quality of all work provided and client satisfaction.
• Senior stakeholder management, consultancy and challenge; including facilitating senior stakeholder meetings, workshops, video conferences and calls.
• Constant collaboration with internal colleagues and subject-matter experts to provide the highest standard of service, ensuring the full scope of our expertise is represented and all opportunities are explored.
• Develop and implement overarching communication strategies.
• Provide project and campaign planning oversight, ensuring alignment to overarching strategy.
• Responsible for project-specific accountability and quality (including complex copy accuracy).
• Support communication ROI - measurement, learnings, analytics and insights.
• Support commercial client profitability, recoverability and growth.
• Skilled in problem solving and risk mitigation - client & internal.

Relationships:

• Build strong relationships (internal and external) that enable effective, proactive consulting with clients in relation to their communication challenges and business strategy.
• Become a trusted partner to senior client stakeholders, building a reputation as their 'go to' communication expert and encouraging business referrals to wider communication opportunities.
• Mitigate conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
• Demonstrate influence and professionalism internally amongst colleagues, positively representing the business and its culture, and stepping up to provide senior support and leadership for the wider team when required.
• Build strong relationships with our Gallagher colleagues globally, understanding and championing our collaborative BetterWorks value proposition.

Administration:

• Ensure proper governance on your client projects, leading by example and championing our processes, holding appropriate members of project teams accountable.
• Ensure timely completion and quality of all status reports, project plans and reports produced by the appropriate team members on your clients' projects.
• Accurately record all chargeable and non-chargeable time.
• Ensure accurate and timely management of critical business tools as well as overseeing the invoicing process.

Business development

• Drive clients' yearly client development plans.
• Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from existing clients and new client relationships.
• Contribute to the preparation and delivery of proposals and presentations for use in new business and marketing opportunities. Attend new business pitches and meetings and lead the on-boarding of new clients when required.
• Act as a representative for Gallagher Communication and Gallagher.
• Proactively develop client case studies and secure testimonials.
• Develop and maintain industry and proposition knowledge in required areas.

In addition

• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business.

• Bachelor's degree in journalism, communications or related field with a thorough understanding of communications principles and practices
• Change Management certification strongly preferred but not mandatory
• 6 years of dynamic communications experience, preferably in corporate communications, with a focus on internal communications and driving change initiatives
• Consultancy or agency background strongly desired.
• Demonstrable track record of working directly with senior stakeholders, including board level executives and having sole responsibility for managing complex client accounts.
• Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, manages stakeholder expectations, develops and maintaining strong relationships.
• Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks.
• Core consulting skills in communication and project implementation, including proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not order-taking).
• Ability to work under pressure, solve problems and develop workable solutions.
• High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
• Confidence to challenge and negotiate with internal and external stakeholders when required.
• Able to deal with change in a positive way.
• High level of proficiency in Microsoft Office and computing skills.
• Creative and technical copywriting and copy-editing.
• Experience proofreading.
• Basic presentation preparation and delivery.
• Strong verbal and written communication skills.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.