Senior Manager, Application Support

What is the opportunity?

The Maintenance and Transformation team seeks a highly motivated and results-oriented Sr. Manager to play a pivotal role in ensuring the uptime, stability, and security of our mission-critical applications. This individual will leverage technical expertise and problem-solving skills to maintain and enhance core systems while collaborating effectively within a fast-paced environment. They will manage production support activities for all major systems and related subsystems to ensure their integrity. The Sr. Manager will oversee two or more specialized departments composed of supervisors, managers, professionals, and operational support employees.

What will you do?

• Lead a dynamic team dedicated to maintaining and improving key business applications, including Salesforce. Work in a high-visibility environment with direct impact on business operations. Drive automation and efficiency in production support processes.

• Collaborate with technical and business teams to implement scalable solutions.

• Manage and lead a production support team to ensure high system availability and performance.

• Oversee the monitoring, troubleshooting, and resolution of application and infrastructure issues. Ensure timely incident response, root cause analysis, and proactive problem management.

• Provide expert-level support for Salesforce and other mission-critical applications. Drive automation and continuous improvements in support operations.

• Collaborate with developers, QA, and business teams to enhance system functionality.

• Optimize change management, release management, and deployment processes. Ensure adherence to compliance, security, and regulatory requirements.

• Build and maintain strong stakeholder relationships while leading disaster recovery efforts.

What do you need to succeed?

Must have:

• Proven experience in leading production support teams in a fast-paced environment.

• Strong knowledge of Salesforce administration, troubleshooting, and optimization.

• Expertise in incident management, problem resolution, and root cause analysis. Hands-on experience with monitoring tools, automation, and ITIL frameworks.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to drive process improvements, optimize system performance, and lead cross-functional teams.

Nice to have:

• Experience with Salesforce development (Apex, Lightning, integrations).

• Knowledge of CI/CD, DevOps tools, and cloud technologies.

• Prior experience in disaster recovery planning and execution.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.