Senior Manager, Core Data Services

As a Data Services, Senior Manager, you will play a role in supporting RBC Capital Markets' first line data solutions and delivery. This is a unique opportunity to assist the execution of key components of our first line data strategy including: centralized exception handling, data quality issue management, and data quality control implementation.

This role will face off directly with members of various regulatory operations teams, stakeholders from Capital Markets desks, and stakeholders within Business and Client Services (BCS). This role manages the development, implementation and support of data quality controls, data quality issue remediation, and business analytics initiatives and projects, and is a manager role with HR responsibility (e.g., typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees).

You will be called on to find solutions to complicated data issues. Specifically you will have to monitor data quality controls, investigate data quality issues, identify data and process gaps, and facilitate the resolution of issues with various stakeholder teams.

As a member of a dynamic, fast paced team, this role brings strong data analysis skills, effective written and verbal communication skills, a strong work ethic, and a demonstrated capability to multi-task effectively. This role requires strong interpersonal, organizational and problem-solving skills as well as a demonstrated sense of urgency to respond to changing priorities at times. This is complemented by a positive attitude and a willingness to take accountability for results achieved.

What is the role?

As a Data Services, Senior Manager, you will play a role in supporting RBC Capital Markets' first line data solutions and delivery. This is a unique opportunity to assist the execution of key components of our first line data strategy including: centralized exception handling, data quality issue management, and data quality control implementation.

This role will face off directly with members of various regulatory operations teams, stakeholders from Capital Markets desks, and stakeholders within Business and Client Services (BCS). This role manages the development, implementation and support of data quality controls, data quality issue remediation, and business analytics initiatives and projects, and is a manager role with HR responsibility (e.g., typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees).

You will be called on to find solutions to complicated data issues. Specifically you will have to monitor data quality controls, investigate data quality issues, identify data and process gaps, and facilitate the resolution of issues with various stakeholder teams.

As a member of a dynamic, fast paced team, this role brings strong data analysis skills, effective written and verbal communication skills, a strong work ethic, and a demonstrated capability to multi-task effectively. This role requires strong interpersonal, organizational and problem-solving skills as well as a demonstrated sense of urgency to respond to changing priorities at times. This is complemented by a positive attitude and a willingness to take accountability for results achieved.

What will you do?

• Work with various stakeholder teams to understand how data is being used and to identify the data issues and gaps they encounter. Map out data flows and transformations that are relevant to data usage. Perform analysis to find the cause of issues, and facilitate the remediation of these issues.
• Prioritize issues and data quality exceptions through measuring their material impact on business and regulatory processes. Escalate critical issues as needed.
• Develop new data quality rules and controls, and work with implementation teams to ensure that controls align to business needs. Support the refinement of controls as requirements evolve.
• Produce metrics and reporting to demonstrate the effectiveness of controls and process amendments.
• Build and maintain strong relationships with business users at both senior and junior levels.
• Ensure that new process and control solutions address immediate business needs, while ensuring system alignment with global technology strategy and application roadmaps.
• Conduct data analysis in support of applications and projects, including identifying and documenting business rules, data needs and data specifications.
• Identifying, sizing and prioritizing business opportunities for improvement through analytics.
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed, and fulfilled.
• Monitoring and communicating key performance metrics and operational challenges.

What you need to succeed?

Must-have

• A minimum of an undergraduate degree and 5-7+ years of experience in a data management role
• A strategic thinker with strong people management skills and the ability to lead a team of professionals
• Ability to multitask and manage competing priorities; takes initiative function independently balanced with strong team skills.
• Excellent interpersonal and collaboration skills with an ability to build and maintain strong relationships at all levels within the organization.
• Ability to provide structure in ambiguous scenarios.
• Excellent data analysis skills, including strong experience with SQL to generate custom queries and analysis.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Flexible work/life balance options

Job Skills

Advanced Analytics, Advanced Analytics, Budgeting, Critical Thinking, Data Analysis, Data Profiling, Data Quality, Data Quality Control, Data Quality Management, Data Services, Data Strategies, Exception Handling, Issue Management, Issue Management and Remediation (IMR) Process, Key Performance Indicators (KPI), Knowledge Organization, Long Term Planning, Metrics Development, Microsoft Excel, Microsoft PowerPoint, Microsoft SQL Server, People Management, Performance Management (PM), Python (Programming Language), Structured Query Language (SQL) {+ 1 more}

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeCAPITAL MARKETSRegularSalaried2024-11-012024-11-15