Senior Manager, Financial Crimes Training & Communications

The Senior Manager, Financial Crimes Training & Communications is responsible for the design, development, and execution of the Financial Crimes (FC) employee learning and communications strategy.

Manages the design and delivery of classroom and technology-based training programs. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

What is the opportunity?

As the Senior Manager, Financial Crimes Training & Communications you will be responsible for the design, development, and execution of the Financial Crimes employee learning and communications strategy. You will develop, design, and implement classroom and web-based training programs to meet and anticipate the needs of FC employees and meet regulatory expectations. You will also own, lead, implement and maintain the communication channels for Financial Crimes employees, providing subject matter expertise into the content of these channels.

What will you do?

• Identify, role-based skills and proficiency levels as well as develop a framework for skills gap assessment
• Create, roll out, and maintain targeted role and skill-based learning pathways
• Research, identify and manage relationships with content providers
• Create, implement, and manage an annual learning plan aligned to Financial Crimes strategic initiatives and regulatory expectations
• Enhance and maintain tracking and reporting mechanism(s) necessary to provide evidence of regulatory readiness
• Curate industry learning resources (e.g., webinars, podcasts, conferences etc.) and communicate them in an easily digestible and accessible, role-specific fashion.
• Manage industry accreditation relationships and assist Financial Crimes employees in navigating RBC training resources
• Provide ongoing strategy direction and apply innovative transformation to Financial Crimes communication channels

What do you need to succeed?

Must Have

• Solid understanding of U.S. and Canada regulatory environment and AML requirements.
• Knowledge of relevant Financial Crimes policies and industry best practices
• Skill and capability in learning design and development at the curriculum, course and module level in all channels of learning design (including digital multimedia);
• Superior communication skills, both written and verbal and demonstrated facilitation and presentation skills
• Excellent working knowledge of Microsoft Office
• Demonstrated ability to manage multiple high stakes projects and deliverables and prioritize projects that are running concurrently while managing stakeholders

Nice to Have

• CAMS
• 7-10 years of professional experience in developing and implementing awareness and formal learning strategies and projects within a large, complex corporate environment, preferably with global scope.
• Experience in corporate communications
• Experience with Storyline
• Knowledge of Adobe Creative Cloud and Camtasia

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies
• The successful candidate will need to establish and maintain productive working relationships with Advisors and individuals at all levels, both internally and externally.

Job Skills

Adult Learning Theory, Communication, Creativity, Curriculum Development, Detail-Oriented, Instructional Design, Instructional Development, Multi-Level Communication, Training Technologies

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2024-09-192024-10-04