Senior Manager, Fraud Strategy

What is the opportunity?

As a Fraud strategist you will be managing the business of fraud on the Commercial credit card and Retail debit card portfolios. The incumbent is responsible for identifying ways to mitigate fraud while ensuring an effective balance between Risk management, the client experience and operational costs. They define the short and long term fraud strategy of the portfolios, working closely with Business partners and stakeholders to bring this vision to life. This involves performing root cause analysis on large fraud cases and monitoring trends while researching and understanding third party solutions in market designed to identify and reduce fraud. The successful candidate will have a deep understanding of the payments eco system, customer needs and the ever changing fraud landscape.

What will you do?

• Discovery, Regression and Planning: Understand internal and external fraud schemes, business partner objectives and technology capabilities and develop strategic plans for addressing new and existing fraud risks
• Design and Prototype: Partner with Fraud Data Analytics & Insights, Operational Excellence, Fraud Operations, IT and LOB owners to design anti-fraud tools and processes
• Support the operationalization of Fraud Management Processes: Ensure Fraud Management processes are always relevant, efficiency, effective and scalable, and leveraged wherever possible
• Review and approve project documentation by Agile/Waterfall Project Management Framework (PMF) for project delivery. Identification of key controls needed to mitigate fraud loss
• Diminish roadblocks for assigned Projects Managers, defining points of agreement / compromise with fact based solutions for consideration
• Present updates to LOB SMT quarterly on Fraud Metrics, Strategy and Fraud Risk Appetite
• Collaborate with CIS, Cyber and Operations Excellence to surface existing and emerging internal fraud trends, risks and detection mechanisms to maximize impact of fraud strategies
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed?

Must-have

• 10+ years' Financial services industry experience and knowledge of banking products, operational process, transactions, internal procedures and general ledger activities
• Ability to work on problems of complex and diverse scope and identify creative alternatives
• Demonstrated skill in developing processes, using creative analytical and problem solving skills
• Strong analytical and critical thinking skills, with a proven ability to source, analyze and summarize transactional and financial data
• Strong written and oral communication and presentation skills
• Highly organized with ability to multitask and shift priorities efficiently
• University degree or equivalent work experience

Nice-to-have

• Fraud Management or risk-related experience
• Credit and Debit Cards experience
• MBA or other professional related qualifications

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Challenging work in a fast-paced timeline driven work environment
• Ability to make a difference and lasting impact
• Work in a safe, secure and positive work environment
• Work with a great and supportive team

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