Senior Manager, High Risk Client Management, Canadian Wealth Management

What is the opportunity?

As Senior Manager, High Risk Client Management (HRCM) Canadian Wealth Management team, you will support the Director, HRCM by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, and managing a team of approximately 5 to 10 staff.

What will you do?

• Oversee the prioritization and management of HRCM EDD risk assessment workflow for the Canadian Wealth Management units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD
• Partner with relevant stakeholders to ensure that HRCM risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Responsible for the oversight of timely, accurate, and complete files across the Team, including the consistent and standard use of the case management tool, approval matrix, etc.
• Responsible for oversight of the queues, productivity and ensuring appropriate benchmarks are met. Where challenges exist, ensures performance management of underperforming staff is applied
• Oversee management of the HRCM processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met
• Approve risk assessments where required for High Risk Clients, partnering with the appropriate Money Laundering Reporting
• Create an environment and culture that allows us to attract and retain high performing employees;
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management;
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values;
• Assist the Director, HRCM in creating, reviewing, or maintaining HRC policies and procedures;
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects;

What do you need to succeed?

Must-have

• 5+ years of demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background
• Knowledge of AML compliance requirements and regulations for Canada and other jurisdictions where RBC operates
• Knowledge of regulatory requirements such as: AML –Canada, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA
• Awareness of business applications, industry standards and service management.
• Awareness of banking products, requirements and regulations
• Post-secondary education or equivalent experience
• Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Nice-to-have

• CAMS designation
• Language Skills (Chinese)

Job Skills

Analytical Thinking, Anti-Money Laundering (AML), Business Perspective, Coaching, Collaboration, Communication, Compliance Requirements, Decision Making, Due Diligence, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, People Management, Performance Management (PM), Problem Solving, Process Management, Strategic Thinking

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-03-182025-04-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.