Senior Manager, Operations & Strategic Initiatives

What is the opportunity?

As the Senior Manager, Operations & Strategic Initiatives, you will be working with the Director, Strategic Business Enablement and VP, Business Operations, and supporting the PH&N branch network and management team on matters requiring quantitative and technical analysis related to business processes, technology initiatives and operational efficiencies.

You will contribute to business development, through the design of operational & process efficiencies, policy reviews , standardization of best practices and maintain procedures and provide analytical insights and assist with training, change management and internal controls.

You will lead a team of designated approvers, internal controls & enablement analysts to guarantee continuity of day-to-day operations, internal controls, reporting, and PH&N Branch network training, and improvement promoting brand pledge in all aspects of work.

You will manage assigned initiatives which includes planning, directing and coordinating activities of assigned initiatives to ensure project goals or objectives are met and manage day to day internal control activities and PH&N branch network operational enablement.

What will you do?

• Identifies operational gaps and makes suggestions to management for improvement. Supports assigned initiatives in developing near term and long term business plans, strategies
• Develops and maintains strong relationships with senior leaders and stakeholders.
• Seeks out industry trends, competitive intelligence, and organization knowledge to understand alternative approaches / solutions related to front office issues.
• Works on complex matters and assignments of large scope, impact, and importance, where advanced business acumen and/or ingenuity are required.
• Consistently seeks to contribute to an environment of continuous improvement and Collaboration by identifying operational and tactical risks/issues, and recommending and implementing business resolution using the appropriate methodology across RBC WM Platforms
• Make decisions which have a moderate impact on operations, process and business improvements. Advises management to develop strategies on matters of significance.
• Makes independent day-to-day tactical decisions related to schedules, daily operations and ongoing projects.
• Liaise with RBC internal and external auditors and other industry stakeholders on policy issues, interpretations and improvements. Provide business exception to those, while risk is mitigated and reasoning is in place.
• Leads and manages the change management implications of specific projects across the PH&N branch network, including training activities.
• Raises and tracks project issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level where required..
• Lead a team to assist with quarterly supervision reporting, new employee onboarding, training planning

What do you need to succeed?

Must Have

• 2-3 years of experience in a similar leadership role
• Growth & Strategic Mindset
• Excellent ability to build strong, strategic relationships with stakeholders across PH&N Operations and Business Initiative teams.
• People Manager experience
• Project Management & process methodologies
• Conflicts and issues resolution and escalation
• Ability to seek, create, and track opportunities for building efficiencies within PH&N.
• Ability to set a roadmap that will enable best practice evolution in today's current environment
• Experience in assessing key business processes from an operations perspective and documentation of process tools and gaps using Business Process Modeling Tools

Nice to Have

• Agile methodologies for project management
• Solid knowledge of key system knowledge (ClientSource, COB, MACS, BTS etc.)
• Understands PH&N internal processes, technologies, and systems

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details