Senior Manager, Training & Communications

WHAT IS THE OPPORTUNITY?

You have been a communications professional for long enough to want something bigger to sink your teeth into – a challenge that may be exhausting and challenging, but never boring. The Disaster Recovery Team, now part of Risk, Regulatory Delivery & Governance, is launching multiple new initiatives, and we are onboarding new subsidiary teams, and we are updating our tooling – all of which requires training and communications delivered to a wildly disparate group of stakeholders. Jump onboard and develop a training plan for the next two years, and then – yes – execute that plan.

WHAT WILL YOU DO?

• Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.
• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
• Develop and execute a training and communications plan that will span at least the next two years, and provision for maturity initiatives beyond.
• Collaborate and contribute to our library of knowledge articles and training decks. Host clinics, webinars, or whatever else needed to deliver the information needed for our stakeholders to be successful.
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
• Contribute to ongoing administrative program activities as required.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 5+ years experience as a communications professional (technical writer, trainer, or similar), meaning you are an expert writer. You know what an Oxford comma is and have an opinion, you know that ‘to revert’ does not mean ‘to reply’, and you know without doubt that audience is key to all successful communications.
• Demonstrated ability to work with a range of stakeholders, including technical professionals.
• Demonstrated expertise in training/presentation to an online audience.
• Strong organizational, project management and time management capabilities.
• Independent self-started, deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

• Experience in a financial institution or technology environment
• PowerPoint addiction; we love our ppt decks
• Experience with ServiceNow knowledge base module

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.