Senior SRE Engineer

What is the opportunity?

RBC is seeking a Senior SRE for our US Cash Management Technology. This is a brand-new system to serve our corporate clients. You will be heavily involved in shaping the future technology landscape of RBC, by delivering key business values for a transformational project in our Banking Technology while implementing strategic components servicing across all RBC functions defined in our roadmap. This role will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Retail Banking Payments Technology and Integrations (RBPTI) within US Cash Management.

What will you do?

• Provide hands-on SRE technical support on squad level, providing 24x7 SRE support

• Development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)

• Perform application production support role including off-hours support.

• Drive transformation by continuously looking for ways to automate existing processes

• Build software and systems to manage platform infrastructure and applications
  Improve reliability, quality, and time-to-market of our suite of software solutions.

• Support incident management and problem management for applications in scope and RCA Action items fulfillment/ownership

• Focus on Continuous improvement and technical standards - Drive improvements in productivity, monitoring, tooling and best practices

• Manage technology currency (server patching, certificate renewal, compliance, etc.) with keen eye on automating opportunities

• Drive best-in-class technical solutions by tracking closely industry leading solutions and applying to RBC environment and needs

• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset

• Ensure availability and uptime of applications in scope, as per service level objectives.

• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope

What do you need to succeed?

Must have:

• 2-5 years of experience as Site Reliability Engineer

• A Bachelor's degree in Computer Science or related technical field (Example: Mathematics/Engineering/Physics), or equivalent practical experience.

• Advanced knowledge of the following SRE practices and technologies

  • Python, YAML, Shell scripting

  • Azure, Linux

  • Dynatrace, Prometheus, PagerDuty, Moog, Splunk, Elastic, Azure monitor, Grafana

  • Chaos Engineering

  • MQ, Kafka

  • Perform production support role, including off-hours support

• Effective negotiation skills, and stakeholder management

• Excellent communication skills

Nice-to-have:

• In-depth hands-on experience in a variety of SRE tools (Ansible, Azure Automation, Catchpoint)

• Experience working as an SRE within the Financial Trading Industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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