Senior Technical Maintenance and Support Manager

Leading a 2 - 5 people's technical team to maintain / support the new KYC and other applications in Caribbean Technology

What is the opportunity?

In this role you will translate organization vision into program high level scope and design and seek out industry trends and organization knowledge to understand alternative approaches / solutions. You will work in partnership with the business to determine the best solutions incorporating build, buy or wait recommendations. You will also contribute toward business results as a partner/influencer and facilitate joint planning with the client in the early stages of maintenance project / initiative formation. You will Integrate maintenance project plans and create estimating models as required, refine plan and manage performance against it.

What will you do?

• Translate organization vision into program high level scope and design

• Seek out industry trends and organization knowledge to understand alternative approaches / solutions

• In partnership with the business determine best solutions incorporating build, buy or wait recommendations

• Facilitate joint planning with the client in the early stages of maintenance project / initiative formation

• Integrate maintenance project plans and create estimating models as required, refine plan and manage performance against it

• Facilitate the integration of technology solutions and schedule and cost forecasting and mentor team leads / team members in determining risk based provisions

• Create metrics and manage with a higher level of information i.e. at the trends and management indicator level; differentiates between project and program metrics

• Champion strong IT governance in the program decision framework and mentors team members in its development and continuous improvement

• Resolves complex technical issues and conflicts (including architectural direction vs. task/project constraints);

What do you need to succeed?

Must-have

• Bachelor's degree in computer science, or Engineering or related filed

• Understanding of Core Banking Systems / Processing and technology

• Leadership acumen and a passion to apply it in a dynamic business environment and willingness to work outside conventional working hours

• Excellent interpersonal and highly developed communication skills (verbal and written)

• People management and team leading skills

• Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.

• Systematic, Logical and Quick Thinker

Technical Skills:

• Relationship DB and SQLServer, SQL, Mango DB concept

• General Programming skills

• Java Script, TypeScript, HTML, SCSS/CSS, Java

• Angular 16, RIG 6, Spring-boot, Maven, JPA

• Jasmine, Karma, VS Code

• Intellii, Eclipse

Nice to have:

• Project Plan and familiar with MIS/PLanview or MS Porject project planning tool

• Kanban Frame Work / Maintenance Agile Knowledge

• Task based plans

• Assumption & risk based plans

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Network and build lasting relationships with our team members and peers with different backgrounds

• Participate in fun events and gamification challenges to help build your career tool kit

• Leaders who support your development through coaching and learning opportunities

• Work and lead dynamic, collaborative, progressive and highly performing team

• Ability to make a difference and lasting impact

• Enjoy a supportive and collaborative work environment with the option to dress casually

• Opportunities go gain experiences in SRE / GenA

#LI-Hybrid
#LI-POST

Job Skills

Agile Methodology, Application Development, Application Maintenance, Applications Support, Business Performance Management, Change Management, Communication, Decision Making, Enterprise Application Delivery, Facilitation, General Management, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, People Management, Planning Ability, Team Leadership, Technical Issues, Technical Knowledge, Technical Support, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2024-12-102024-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above