Service Delivery Coordinator

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

** 18 Weeks Contract **

We are seeking a highly organized and proactive Service Delivery Coordinator to join our team. This new role is critical in supporting the Service Delivery team to deliver timely and efficient solutions within a standard service level agreement (SLA). The Service Delivery Coordinator will streamline processes, improve service levels, and free up our Workday talent to focus on technical configuration, testing, and delivery. By handling administrative activities and supporting work management optimization, this role will enable the team to enhance its capabilities while driving key initiatives forward.

What will you do?

• Respond to Service Delivery inquiries via email and MS Teams chat

• Translate email inquiries to Jira Tickets within Jira Cloud

• Provide service support information and guidance for navigating process, prioritization, and timelines in accordance with service delivery process and controls

• Document correspondence within Jira Tickets and move tickets through the workflow in accordance with our Kanban workflow diagram

• Obtain the necessary approvals required, following the security management process, for application access requests, moving work to ready to start once all approvals are obtained

• Provide status updates to requestors as appropriate in support of our systems analysts

• Update process and control documentation in support of the Service Delivery Manager

• Data entry of Jira Tickets, supporting the manual migration of tickets from Jira On Prem to Jira Cloud

• Perform additional responsibilities are required to support the team's objectives

What do you need to succeed?

• Strong organizational and multitasking skills, with a keen eye for detail

• Ability to work collaboratively with cross-functional teams

• Excellent communication skills, both written and verbal

• Proficiency in MS Office, particularly Outlook, Teams, and Excel

• Experience with Jira (Cloud and On-Prem), Confluence, and SharePoint is an asset

• Familiarity with Workday, HR systems, and service delivery processes is an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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