Site Reliability Officer - Tangerine

Requisition ID: 219332

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined digital banking, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

In this high-profile role, you will be ensuring Tangerine is the most technologically resilient and available bank in the world. Through communication across multiple different groups and vendors, you will own a backlog of improvements that will shape Tangerine's technology stack to drive our never-ending ambition to be performant for our customers, as Canada's leading online bank.

Is this role right for you? In this role, you will:

• Responsible for cross-team incident resolution and action items
• Communication on incident status with executive stakeholders
• Leading lessons learnt sessions and remediation plans
• Informing the technology backlog on opportunities for application improvements
• Point of contact with vendors for ongoing service level reporting and escalations

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A computer science degree with 5+ years in a SRE role, or similar
• Experience leading application stability across in-house applications, vendors, and infrastructure
• Experience with logging and monitoring systems. Dynatrace experience is a strong asset.
• Ability to influence across different groups a vision of what continuous availability means to you, and collaboration on a roadmap on how to drive to that
• Experience leading and troubleshooting in incident triage calls, while owning action items and completion
• Either working as or work with a vendor to ensure 3rd party applications are held to high standards.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with the support of diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

#LI-Hybrid

#SRE

#Dynatrace

#IncidentManagement

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.