Specialist, Supplier Relationship Management

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Manager, Supplier Relationship Management, this role supports the Operations team in Supplier Relationship Management who are responsible for day-to-day operational management of 3rd party suppliers. This role demands a resourceful, independent problem solver with proven relationship building skills, attention to detail, analytical capabilities as well as a diplomatic, yet direct approach to communication.

What will you do?

• Participate as Subject Matter Expert in various projects including new technologies, processes and practices as well as service changes with our 3rd party suppliers

• Establish relationships and support integration of operational activities with new suppliers

• Monitor Supplier Service Levels, defects and trends to identify root cause for recommendations to improve processes with suppliers and provide input into scorecards to evaluate performance

• Foster a culture of innovation and continuous improvement by utilizing the Brighter Way Management System (BWMS) to drive change

• Review and analyze volumes to understand trends in demand

• Partner with internal stakeholders and 3rd party Supplier to support production activities, including planning and scheduling, validating and testing changes and issue management and resolution

What do you need to succeed?

• Exemplary communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers

• Ability to work effectively in a complex and evolving environment

• Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence

• Take ownership of assigned tasks and assume accountability of outcomes

• Demonstrated Client focus

• Demonstrated collaborative and interactive style that initiates and facilitates discussion within the team and with our suppliers and business partners

• Ability to apply critical thinking skills to processes, escalations and issue resolution

• Ability to work independently and highlight solutions and recommendations to leadership

• Experience supporting transactional print, commercial print and/or tax production processes

• Detail oriented with the ability to understand how that detail fits into the bigger picture

• Excellent coaching, mentoring and team-building skills

• Aptitude and willingness to learn

• Proficiency in Microsoft Office products such as Excel, PowerPoint, OneNote and Word

Assets:

• In-depth knowledge of reporting tools (Microsoft Excel)

• Supply Chain Certificate with focus on contract experience, including understanding of pricing model

• Project Management skills or experience

What's in it for you?

• 15 vacation days per year

• Flexible Benefits from the day you join to meet the needs of you and your family.

• Pension, stock and savings programs to help build and enhance your future financial security.

• Wellness programs that support the three pillars of your health - mental, physical and financial.

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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