Systems Reliability Analyst (Sra)

Requisition ID: 209300

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a Systems Reliability Analyst (SRA) to join our Payment Core Banking & Engineering Service Reliability (SRO) Team. The ideal candidate is passionate about analyzing data and providing a multidimensional view of service reliability in a complex and demanding environment. We are looking for someone who has a keen interest in incident analysis, application performance trends, application monitoring, finding root causes of incidents and has a strong customer-focused mindset which will thrive in a fast-moving environment. As a member of this highly talented and interactive team, you will have the opportunity to grow and learn from experts in this technology space.

The role combines software and systems engineering to ensure applications and infrastructure are stable and performing optimally. The System Reliability Analyst ensures critical technology services maintain reliability and uptime appropriate to client's needs while keeping an ever-watchful eye on identifying stability and performance concerns when incidents occur. The System Reliability Analyst mindset uses engineering principles to constantly find ways to improve resiliency and stability of applications, systems, and services. Working in a dynamic agile environment intellectual curiosity, problem solving, collaboration, valuing diversity and openness is key to success. As with many IT services, there is an expectation of availability off hours for production system impacting incidents or troubleshooting activities.

Is this role right for you? In this role you will:

• Contribute to in-depth data analysis to gauge service trends and drive improvements to production systems

• Working closely with SREs, Development and Operations teams to assist troubleshooting of our most severe incidents using your analytical and data driven skills and tools

• Support Sr Manager and Director by providing details on reliability, stability (based on Service Level Objectives and incident trends) and service health (via dashboards) for our critical systems and services

• Support for production incidents during business and off hours may be required by analyzing real time performance dashboards and historical incident trends for a particular service

• Participate in Root Cause Analysis for systems that are in scope to help identify gaps and improvement opportunities.

• Support discussions with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications based on outstanding problem and incident tickets maintained in ServiceNow

• Ability to use tools such as Dynatrace, Splunk or PowerBI to build service trending models (i.e availability indicators) and collaborate with System Reliability Engineers on the creation of service level objectives for critical applications

• Collaborate with other teams on the design, implementation and management of monitoring tools, dashboards and reports that measure service reliability trends

• Analyze metrics, identify trends and execute processes and strategies to address risks to reliability

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum of 5 years experience supporting technology in an operational role

• Minimum of 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile and Waterfall

• You have expert knowledge of incident & problem management methods and methodologies in a production environment and using platforms such as ServiceNow to manage incidents and problems.

• Ability to analyze and present data using a variety of tools and techniques in the areas of business analysis and business intelligence principles to create executive dashboards and reports (e.g.: Power BI, Excel, PowerPoint etc.)

• Experience with operational monitoring & performance management tools such as Dynatrace, Aternity, ARMS, Tivoli or other similar technologies

• Experience with Splunk, eVIEW or other software for searching, monitoring, and examining machine-generated Big Data

• Knowledge and understanding of SRE Service Level Objectives Google best practices.

• Professional designation would be an asset in ITIL, Scrum and/or Six Sigma

• Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with development teams and Business partners.

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What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.