Technical System Analyst - Enterprise Data Management

What is the opportunity?

We are looking for a Senior Technical Analyst to join our RTB (run the bank) team, helping support our new Investor Services EDM (enterprise data management) platform. This new platform is being established in Toronto as we migrate existing operations and platforms from Luxembourg. You will be an integral part of the team helping ensure platform availability and stability for a critical application that will be leveraged by the middle office, custody and fund accounting operations. Our new data management platform is a cloud based SaaS product which will provide Investor services applications and our clients with market securities and pricing data.

What will you do?

• Work collaboratively with multiple stakeholder teams including - business teams, technology and application support teams, peers and the vendor

• Develop long term trusted relationships with the vendor and stakeholder teams noted above

• Help investigate and resolve production incidents

• Ensure Incidents are managed within established response and resolution times

• Ensure incidents, changes and service requests are tracked via Service Now

• Create and review monitoring alerts for early issue detection

• Responsible for helping with planning, documentation, and execution of the annual DR exercise in conjunction with the vendor

• Participate in release management (deployment activities) for both production and DR environments

• Perform Technical PIV (Post implementation verification) tasks following deployment activities

• Ensure stakeholders and clients understand their issue is seen and being worked on

• Ensure communications and updates are shared with impacted stakeholder teams

• Ensure root cause details are captured and shared

• Ensure problem management activities are created and implemented

• 24hr support coverage (rotational)

• Lead and manages risk Items (findings/crypto requirements/SRMA, ACA)

• Lead and manages app custodian activities

• Audit reviews and requests (Internal/ External)

What do you need to succeed?

Must have:

• Experience in a production support environment

• Good working knowledge of ServiceNow for incidents, change management and service requests

• Is able to work both independently and collaboratively

• Is quality focused

• Has strong problem solving skills

• Is results oriented

• Has a strong sense of urgency

• Is an articulate communicator

• Is able to present complex items in simple terms

• Is able to work under pressure and think clearly

• Has strong time management and prioritization skills

• Is able to adapt (pivot) and react to changes easily

• Is a self starter with a strong desire to learn

• Understanding of:

  • Monitoring tools (Catchpoint, Dynatrace, PagerDuty, Splunk)

  • Data and file transfer methodologies i.e. SFTP, MFT

  • API's, web services and data queries

  • Networking, cyber security and firewall standards

  • Unix/Linux and bash scripting

  • Stone branch (application)

  • IBM MQ and IBM Webshere

  • DEVOPS tools (UCD, GitHub, Inner Source)

  • SQL/Oracle/PL

Nice-to-have:

• A balance of both functional expertise and technical capabilities

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Post

#LI-Hybrid

#TechPJ

Job Skills

API Platforms, Applications Support, DevOps, Disaster Recovery Planning, Disaster Recovery Testing, IBM WebSphere MQ, Incident Management, IT Change Management, ITIL Practices, ITIL Processes, Java, Linux, Major Incident Management, Operational Level Agreements (OLA), Problem Management, Release Management, Service Level Agreement (SLA), ServiceNow Platform, Unix, Vendor Management, Vendor Services

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2024-12-052024-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above