Trust Officer, National Branch

Requisition ID: 221949

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Trust Officer working within the Scotiatrust National Branch, you are a trusted relationship manager supporting the company's strategy and revenue goals by profitably delivering a best-in-class client experience in accordance with your clients' needs and expectations and in compliance with policies and procedures. You also assist with the identification and pursuit of new business opportunities, both inside and outside Scotia Wealth Management.

You are client-centric with a strong sense of proactivity and are effective at building and maintaining deep client relationships and possess detailed technical knowledge of Estates & Trusts. You will coordinate with Scotiatrust Relationship Managers to assume responsibility for ongoing trusts of varying size and complexity that are to be wound up and distributed, and/or manage your own account portfolio of smaller sized accounts of varying complexity. Adhering to the standard procedures, you will have primary responsibility for the day-to-day management, oversight and account administration for client, beneficiary, and co-trustee relationships.

Through an intimate understanding of client goals, needs and circumstances, you will engage Scotiabank and Scotia Wealth management's team of experts as needed to deliver on total wealth strategies.

Is this role right for you? In this role you will:

1. Relationship Management & Client Service
• Provide a best-in-class, proactive and personalized client experience to high-net-worth clients and beneficiaries, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity, and an ability to respond to stated and unstated client needs and concerns.
• Build and maintain effective internal and external partnerships, with a view to providing seamless, impactful solutions across a variety of financial services disciplines.
• Collect Revenue and contribute to the branch's profitability by assisting with accurate forecasting and the timely collection of fees, including making recommendations regarding situations that may warrant a non-standard fee agreement.
• Reviewing small accounts transferred from within one of the Scotiatrust branches with a focus to wind up where legally appropriate, and adhering to standardized procedures to administer per the terms of the deed for the accounts that must remain active and act as the lead relationship manager.

2. Support Business Growth
• Identify where applicable, new business opportunities that arise from the day-to-day management of the account portfolio (or book of accounts).
• Establish and foster internal relationships with a select number of internal partners (connect and collaborate) including Scotiabank retail and Scotia Wealth partners (i.e., ScotiaMcLeod, PIC, Private Banking). Identify referral opportunities and provide your partners with support in closing those opportunities
• Develop appropriate exit strategies with a focus on growth / wealth retention, while keeping track of such activities and tasks accordingly

3. Risk Management
• Limit corporate risk exposure by ensuring that account administration is carried out proactively and in compliance with defined policies/procedures and audit standards, including the timely escalation of issues to the appropriate internal oversight groups as required.
• Maintain detailed knowledge of legislative, administrative and economic issues that impact the management of your accounts and demonstrate an ability to communicate on a broad range of legal and financial issues with clients and their advisors, with particular proficiency in estates, trusts, wills, and investment and taxation matters.


4. Additional Accountabilities
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

1. Proven ability of consistently delivering a proactive best in class client experience.
2. Proven ability to manage competing priorities without losing focus on key accountabilities
3. Strong interpersonal, verbal communication and negotiation skills and professionalism.
4. Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements, etc.
5. Effective at building and maintaining deep relationships and partnerships.
6. Proven ability to execute against financial and business development targets and profitability measures.

We'd also like to work with you if you have:

1. Professional and/or industry accreditation, in addition to a university degree.
2. Minimum of 3-5 years of directly-related experience.
3. Proven success in high net worth client relationship management.
4. Membership or commitment to participate in CSI and/or STEP.

Location(s): Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.