Vice President, Employee Digital Experience

Requisition ID: 211767

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Position Overview:

The Vice President of employee Digital Experience, based in Toronto, Ontario, will lead the strategic direction and 7 x 24 operational responsibilities for end-user support services within Scotiabank, globally. This role demands a deep technical understanding of end-user productivity tools and management platforms, alongside a robust knowledge of relevant financial services regulatory and compliance requirements, especially those in Canada and the United States. The successful candidate will be a passionate advocate for our employees, ensuring that the digital tools provided by the Bank enhance their work experience and productivity.

Scope of Role

The Vice President, Employee Digital Experience leads a team of approximately 600 employees and contractors across 15 countries in the Americas, Europe and Asia, and oversees a ~$40 million operating budget in support of 90,000 Scotiabank employees, worldwide. Four direct reports of the VP are responsible for IT Service Desk, Field and Deskside Support, Executive IT Support and Employee Collaboration Tools.

Key Responsibilities:

1. Strategic Leadership:
   • Leverage extensive technical expertise and experience to develop and implement a robust global strategy for employee digital experience that aligns with the Bank's business goals and enhances employee productivity
   • Lead a diverse, global team of professionals in delivering high-quality technology solutions and support services to Bank employees across all geographies
2. Technical Expertise:
   • Maintain a deep knowledge of end-user productivity tools and management platforms, including but not limited to:
     • Microsoft 365
     • Google Workspace
     • Collaboration tools (e.g., Slack)
     • Virtual meeting platforms (e.g., Zoom, Webex)
     • Document management systems (e.g., SharePoint, Confluence)
   • Lead the technical and commercial evaluation, selection, negotiation and deployment of new tools and technologies that improve and support the employee digital experience
3. Regulatory Compliance and Information Security:
   • Ensure that all employee digital experience initiatives comply with relevant regulatory requirements, internal Bank policies and industry best practices
   • Collaborate closely with the information security team to address security and risk considerations in all technology deployments and ensure that employee tools are safe and compliant
   • Actively participate in developing and implementing security policies and standards that safeguard employee and customer data and maintain system integrity
   • Understands and applies the Bank's risk appetite and risk culture to day-to-day activities and decisions
4. Transformation Initiatives:
   • Spearhead transformative projects aimed at enhancing the employee digital experience through innovative and cutting-edge solutions
   • Monitor industry trends and emerging technologies to proactively identify opportunities for improvement
5. Advocacy and Communication:
   • Serve as the voice of Bank employees in technology discussions, ensuring their needs and concerns are heard and prioritized in decision-making processes
   • Foster a culture of continuous improvement and user-centric design in all technology initiatives
6. Performance Management:
   • Develop and implement metrics and KPIs to assess the effectiveness of employee digital experience initiatives and overall satisfaction
   • Regularly report on performance outcomes to senior leadership, making data-driven recommendations for enhancements
   • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team
7. Collaboration and Stakeholder Management:
   • Build strong relationships with key stakeholders, including IT teams, business leaders, and external partners, to ensure alignment and support for digital initiatives
   • Lead cross-functional teams to deliver integrated solutions that meet the needs of employees and the organization

Qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field; advanced degree preferred
• Minimum of 10 years of experience in end-user support, with at least 5 years in a global leadership role within the financial services industry
• Deep technical knowledge of end-user productivity tools and management platforms
• Extensive understanding of regulatory requirements affecting technology in the financial services sector, particularly in Canada and the United States
• Well-established relationships with key vendors and industry groups
• Proven experience leading large-scale, global transformation efforts with a focus on employee experience, engagement and productivity
• Strong understanding of information security principles and practices, with experience successfully collaborating with security, risk and compliance stakeholders
• Exceptional communication and interpersonal skills, with demonstrated ability to influence stakeholders at all levels
• Strong analytical and problem-solving abilities and attention to detail, with a focus on delivering innovative and effective solutions within committed scope, cost and schedule
• English fluency mandatory. Preference given to qualified candidates with bilingual skills (English/Spanish)

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.