Workplace Experience Coordinators

Requisition ID: 213771

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

As part of the Hospitality Services team, the incumbent supports the key enablement functions that keep our Business Lines running optimally. As a motivated administrative professional, you will be the front-line support to multiple teams by delivering an exceptional quality of service to clients and employees. The job requires skills in service delivery, communication, and administration to ensure employees and visitors of the space are supported and remain productive. The successful candidate is professional, well-organized with excellent time management skills, has a solid knowledge of bank-related computer systems and brings a can-do attitude to ensure first-class experience. The incumbent must have exceptional communication, organization, and administrative skills, work independently, and employ solid judgement in the resolution of problems. The WEC ensures all activities conducted are compliant with governing regulations, internal policies and procedures and all learnings are cycled back for future implementations.

Is this role right for you? In this role you will:
1) Client Experience

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Receive and welcome visitors while supporting first-class client and guest experience by acting as a central point of contact upon arrival. Notifying employees of guest's arrival to the floor.
• Be an expert about all elements of space, technology, and business lines to answer clients' questions, needs, and provide a welcoming environment.
• Manages and reviews the daily events to ensure preparations are in place for all bookings for the floor and liaising with operations teams to remedy any deficiencies.
• Ensuring all guests to the managed facilities (event hosts, executives, outside guests and Scotiabankers) are greeted appropriately and directed to the correct room.
• Demonstrating impeccable judgment in accommodating guest requests on site.
• Answer telephone in a professional, timely and courteous manner.
• Always maintain a clean desk and reception area in accordance with the clean desk policy.

2) Administrative Support

• Supports Hospitality Services team with meeting room requests including booking & set-up of rooms, conference room technology, ordering food services and maintain reception area.
• Assist with security related to key holder responsibilities, badge distribution and the daily opening and closing of the floor main access areas. Ensure security credentials relating to premises and controlling access are adhered to. Raise with security any suspicious activity.
• Assists in providing general administrative support, tasks, and ad-hoc projects on an as needed basis, including event materials such as nametags, menus, tent cards, etc.
• Maintain shared inboxes.
• Equipment management, knowledge of all standard office equipment and meeting room technology as first on site for trouble shooting, place & support service calls as needed. Liaise with office equipment and vendors for maintenance as needed.

3) Other

• Act as contingent staffing for Hospitality Services reception areas as well as Coordinators & Leads, covering absences including breaks, vacations, sick days.
• Other relevant administrative and/or project duties/asks as assigned and/or required.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance/ATF/sanctions, and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Minimum 2 year of related experience or equivalent work experience in customer service or hospitality.
• Excellent and proven customer service focus record.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to prioritize and coordinate multiple tasks.
• Able to work with minimum supervision and in collaboration with a large team.
• Strong interpersonal skills with the ability to effectively interact with internal partners and external clients and employees at all levels.
• Intermediate skills in the MS Office (Word, Excel, Outlook, One Note, MS Teams).
• Knowledge of conference/meeting room technology, video conferencing, etc. or ability to learn.
• Responsive to shifts in direction and priorities and schedules.

Working conditions:

Combination of office and event environment with non-standard working hours - shifts can run between 6:00AM - 10:00PM. Must be flexible with scheduling which will be according to the demands of event times.

What's in it for you?

• A rewarding career path with diverse opportunities for professional development.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
• An organization committed to making a difference in our communities - for you and our customers.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.