Position Title: Group Administration Specialist
Reports To: Manager, Group Administration
Department: Group Claims and Admin Management
Term: Permanent Full-Time
Schedule: 8:00AM ET - 4:00PM ET or 9:00AM ET - 5:00PM ET


Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.


The Opportunity: Equitable is looking for a Group Administration Specialist to join our team. We're looking for someone who is passionate about working with plan administrators and advisors to provide an outstanding benefits experience for their members. We want individuals with demonstrated skills client service, administrative excellence and a proven eye for detail.

This is a great opportunity to start your career in the insurance industry at one of Waterloo Area and Southwestern Ontario's Top Employers 2024!

What you will be doing:

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider's software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required

What you will bring:

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider's software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required

What's in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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