Incident Reporting Centre (Irc) Specialist

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the Role

The Incident Reporting Center Specialist role will report to the Manager, Security Operations, with a secondary reporting line for day-to-day operations to the Incident Reporting Program Manager. They will work with internal and contract team members to contribute to a best-in-class physical security program that consists of systems, policies and procedures with the objective of increasing company security adherence, awareness, creating a safe working environment, and remaining compliant with applicable regulatory bodies.

This position will work within our Incident Reporting Centre (IRC) - our operations center - and will have operational responsibility for incident response coordination and management of physical events, incident investigations and the use of technology and applications within the IRC.

Required to be in the office at our Waterloo King location Monday to Friday. This role may also involve working rotational shifts.

The IRC Specialist role will also collaborate with a team of professionals whose mandate is to develop, implement and supervise support services, emergency response and other process documentation, as well as plan and execute on operational physical security and incident investigation requirements. This includes contributing to effective security risk management programs, investigation and intelligence programs, security system solutions, providing special event and personnel protection services, as well as delivering advice, direction and education.

This position may interact with senior management at the Corporate and Business Group level, peers within Corporate Compliance, Information Security, Risk & Governance, Crisis Management, Business Continuity, Real Estate, Human Resources, and Physical Security Crisis Management (PSCM) in the delivery of physical security and emergency response services related to both security and criminal incidents. This position will interface directly with external government, security, law enforcement and emergency services officials.

What will you do?

• Working in a fast-paced environment, you will execute day-to-day IRC operations, including incident intake, triage and responses to physical incidents, which may or may not affect Sun Life buildings and personnel.
• Coordinate and execute preliminary investigations related to physical incidents, in collaboration with physical and cyber security colleagues, as well as other IRC personnel.
• Apply established impact rating systems to real-time scenarios impacting Sun Life.
• Alarm monitoring and response dispatch for Sun Life occupied premises.
• Engage emergency services such as police, ambulance, and fire departments, as needed.
• Monitor Sun Life employee travel, including Executive travel, to identify associated risks.
• Identify and assess international events to understand their potential impact to Sun Life, internationally and domestically.
• Create and classify detailed incident reports that document event details and evidence.
• Work with internal and external industry peers to identify and address physical threats that could affect company assets, including Sun Life buildings and personnel.
• Assist with the creation and implementation of IRC knowledge documents, focusing on content verification and accuracy.

What You Need to Succeed:

• Degree or diploma in physical and/or information or cyber security, investigations, or risk management; or comparable professional education/training in a field relevant to security.
• 2+ years of experience within a corporate, government security or risk department for a similar organization of comparable size and complexity.
• Fundamental knowledge of the incident response and management lifecycles, as well as investigative principles, protocols, practices and industry standards.
• Intermediate to advanced-level knowledge and experience with incident management platforms, including and principles and industry best practices, as well as the operation of physical access control systems (PACS).
• Previous experience within a security operations center or a similar environment.
• Understanding of organizational priorities and relationships.
• Professional designation preferred in security management: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), CompTIA Security+, Associate Protection Professional (APP), Certified Protection Professional (CPP) or Physical Security Professional (PSP).

Preferred Skills:

• Analytical thinking with a curious mind-set.
• Strong written and verbal communication, organization, strategic thinking, and planning skills.
• Ability to attend to tense situations while maintaining a clam demeanor.
• Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
• Strong collaboration skills, self-starter, negotiator, and consensus builder.

What's in it for you:

• We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: