Position Title: Technology Specialist, Digital Workplace
Reports To: Senior Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time


Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: Equitable is growing! We are looking for a Technology Specialist, Digital Workplace to join our Senior Technology Manager, ITSM.

This role will maintain and enhance shared technology solutions and infrastructure. This role will also partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. Additionally, this role will be responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2024!

What you will be doing:

• Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable's technical systems and solution
• Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions
• Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
• Perform hands-on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application software
• Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
• Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
• Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
• Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
• Designing and managing digital workplace systems (Endpoints; Productivity & Collaboration (Office365); Unified Communications; etc.) used by the business.
• Work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients.

What you will bring:

• Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineering
• Contemporary technical certifications relative to the platform they manage.
• Designing and maintaining digital workplace platforms.
• Relevant hardware, software, and cloud (SaaS/PaaS) services.
• Automation, orchestration, and system configuration tools.
• Relevant source code management and release capabilities.

What's in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration
  
  

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)
• Undergo a criminal background check

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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