Claims Clerk

What you'll do

The claims clerk carries out the necessary follow-ups with various stakeholders to confirm the compliance of claims requested by our franchisees.

On a daily basis, the claims clerk will:

• Take note of the complaints made by the franchisees about goods from the distribution centre and the complaints made to various departments (IT, Marketing, Purchasing-Warranty) - refer to the dashboard in the WEB portal (about 300 new complaints per month)
• Confirm the accuracy of supporting documents submitted with the claims
• Follow up with various internal stakeholders (purchasing managers, distribution centre, etc.) or external stakeholders (ex. Purolator, Speedy)
• In some cases, forward claims for analysis of the franchisee's inventory
• Save all supporting documents for the claim's analysis on the WEB portal
• Once all follow-ups are done, code claims and forward for approval and issuance of credit

What you bring

• High School Diploma
• 3-5 years of relevant experience
• Proficiency in English and French, written and verbal
• Good communication skills
• Excellent organizational skills
• Concentrated
• Precision
• Analytical
• Good memory
• Interpersonal skills

Hybrid

At Canadian Tire we work flexibility embracing 'Hybrid' whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone
#LI-MM2

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.