Account Service Agent
Job Summary
Job Description
What is the opportunity?
Who wouldn't want to be a part of a collaborative team?
As an Account Service Agent, you will be responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.
What will you do?
- Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
- You will be required to be trained on several processes
- Handle Investigations
- Be in communication with internal clients
- Being comfortable with computer applications and multitasking with various programs
- Exercise due diligence in following operational risk policies, procedures standards and guidelines.
- You and your Manager are responsible for your career trajectory so we encourage you to take personal accountability for high achievement and participate in bi-weekly coaching sessions (we want to see your grow)
What do you need to succeed?
Must-have:
- Bilinguisme (anglais et français) requis, car vous devrez servir une clientèle francophone et anglophone
- Excellence Communication skills
- Passion for clients and their needs
- Data entry skills
- Flexibility (hours and other departments within the center)
- Be able to work under tight deadlines and stay organized
- Clear attention to detail
Nice-to-have:
- Branch experience
- Compass knowledge
- CCM knowledge
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater roles
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.